Intake Specialist
Greater Boston Legal Services (GBLS) is committed to fair employment practices and provides free legal services to clients in the greater Boston area. They are seeking a full-time Intake Specialist responsible for assisting applicants with the intake and eligibility screening process, providing referrals, and ensuring a welcoming experience for clients. Responsibilities Assisting applicants with the intake and eligibility screening process in both the telephone and online intake channels Providing referral information to applicants who are found to be ineligible for GBLS’ services or who do not have a legal issue Handling confidential client information discreetly Entering client confidential information into the intake form in the program’s case management system Working closely with GBLS support staff, leadership, and practice group leaders to provide thorough, accurate, and efficient intake services to applicants Developing strong working relationships with GBLS staff Developing a thorough understanding of the case types accepted by GBLS and staying abreast of changes Interacting with applicants, clients, staff, community partners, and the public in an empathetic, supportive, professional, and welcoming manner Performing other administrative and support functions as needed by the program Skills 1 to 2 years of prior experience with telephone service in a high call volume environment, with ability to handle a large volume of calls efficiently Demonstrated experience with providing culturally sensitive and accessible services to diverse, low-income client communities Ability and comfort level with collecting personal and confidential information from applicants Comfortable with technology and possessing the ability to master new applications quickly; familiarity with LegalServer and Windows Office Suite (Word, Excel, etc.) a plus Excellent written and oral communication skills Strong attention to detail Strong time management skills Commitment to poverty law issues Bilingual capabilities, especially in Spanish, Portuguese, Haitian Creole, Cantonese, Mandarin, Vietnamese, or any other languages frequently used by GBLS clients, are desirable Benefits Low-cost comprehensive health insurance Retirement contribution after 2 years of job retention Paid time off Ongoing professional development opportunities Company Overview Greater Boston Legal Services is a lawyer & law firm that offers legal services. It was founded in 1900, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is