Human Resources Shared Services Specialist

CSG is a company that empowers organizations to build unforgettable experiences. They are seeking a Human Resources Shared Services Specialist to support HR service center operations, respond to employee inquiries, and assist with onboarding and payroll processing. Responsibilities Responds to employee questions using standard scripts and guidelines to ensure consistent communication Completes onboarding tasks such as document collection and data entry to support new hire integration Maintains HRIS records by entering basic employee data to ensure system accuracy Assists with employment form completion by following established procedures to support compliance Provides basic benefits information by referencing FAQs and policy documents to help employees understand options Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution Supports payroll processing by verifying timecard data to help ensure accurate compensation Organizes HR files using naming conventions and retention schedules to maintain document integrity Learns HR policies and procedures through training and shadowing to build foundational knowledge Skills Bachelor's degree or equivalent experience Basic understanding of HR principles and terminology Ability to follow detailed instructions and standard operating procedures Strong attention to detail and accuracy in data entry Customer service orientation with clear communication skills Benefits Work from Home Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! Company Overview CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. It was founded in 1994, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 5001-10000 employees. Its website is