Help Desk Technician
Job title: Help Desk Technician in Denver, CO at Mavensoft Technologies
Company: Mavensoft Technologies
Job description: Job Title: Help Desk Technician
Duration: 12 months (Contract W2)
Location: Denver, CO (On-site, candidate must be currently located within the Denver or surrounding metro area to work on-site daily)Key Skills: Technical Troubleshooting (Hardware, Software, Networking), Customer Service & Communication, Monitoring & Incident ResponseJob Type: Contract (Full-Time - On-Site Only)Schedule:
Training Phase (1-2 months): 5 days/week, 8-hour shifts
Post-Training: 4 days/week, 10-hour shifts
Important Note: This is a 100% on-site position. candidates should work on-site full-time.Position Summary
We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network, roadside devices, and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware, software, or networking issues.
The ideal candidate is proactive, resourceful, detail-oriented, and passionate about providing excellent technical support in a dynamic and fast-paced environment.Key Responsibilities
Monitor the ITS fiber network, roadside devices, and software systems.
Respond promptly to customer inquiries via phone, email, and chat.
Log and manage Help Desk tickets using the internal ticketing system.
Troubleshoot and resolve hardware, software, and networking issues.
Escalate unresolved issues to Tier 2/3 support when necessary.
Install, configure, and maintain computer systems and peripheral devices.
Perform system maintenance and support users during outages.
Assist with onboarding/offboarding, including system setup and account management.
Support Tier 1 network troubleshooting.
Document customer interactions and maintain accurate records.
Qualifications
Prior experience in a Help Desk or IT Support role (NOC experience preferred).
Willingness and flexibility to work a variety of shifts, including with minimal notice.
Reliable transportation is required.
Ability to pass a background check.
Strong technical knowledge of Windows, Linux, and iOS systems.
Familiarity with networking basics and system troubleshooting.
Excellent communication and interpersonal skills.
Detail-oriented and well-organized, with strong ticket management discipline.
Calm and professional under pressure with a proactive troubleshooting mindset.
Self-motivated with the ability to work independently and as part of a team.
Understanding of basic information security practices.
Experience with ticketing systems (e.g., ManageEngine) is a plus, but not required.
Work Environment
100% On-Site
Fast-paced, collaborative IT operations setting
Requires physical presence to monitor systems and assist users directly
Email your resume to:
To learn more about Mavensoft visit us online at
Expected salary:
Location: Denver, CO
Apply for the job now!
Apply Now
Company: Mavensoft Technologies
Job description: Job Title: Help Desk Technician
Duration: 12 months (Contract W2)
Location: Denver, CO (On-site, candidate must be currently located within the Denver or surrounding metro area to work on-site daily)Key Skills: Technical Troubleshooting (Hardware, Software, Networking), Customer Service & Communication, Monitoring & Incident ResponseJob Type: Contract (Full-Time - On-Site Only)Schedule:
Training Phase (1-2 months): 5 days/week, 8-hour shifts
Post-Training: 4 days/week, 10-hour shifts
Important Note: This is a 100% on-site position. candidates should work on-site full-time.Position Summary
We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network, roadside devices, and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware, software, or networking issues.
The ideal candidate is proactive, resourceful, detail-oriented, and passionate about providing excellent technical support in a dynamic and fast-paced environment.Key Responsibilities
Monitor the ITS fiber network, roadside devices, and software systems.
Respond promptly to customer inquiries via phone, email, and chat.
Log and manage Help Desk tickets using the internal ticketing system.
Troubleshoot and resolve hardware, software, and networking issues.
Escalate unresolved issues to Tier 2/3 support when necessary.
Install, configure, and maintain computer systems and peripheral devices.
Perform system maintenance and support users during outages.
Assist with onboarding/offboarding, including system setup and account management.
Support Tier 1 network troubleshooting.
Document customer interactions and maintain accurate records.
Qualifications
Prior experience in a Help Desk or IT Support role (NOC experience preferred).
Willingness and flexibility to work a variety of shifts, including with minimal notice.
Reliable transportation is required.
Ability to pass a background check.
Strong technical knowledge of Windows, Linux, and iOS systems.
Familiarity with networking basics and system troubleshooting.
Excellent communication and interpersonal skills.
Detail-oriented and well-organized, with strong ticket management discipline.
Calm and professional under pressure with a proactive troubleshooting mindset.
Self-motivated with the ability to work independently and as part of a team.
Understanding of basic information security practices.
Experience with ticketing systems (e.g., ManageEngine) is a plus, but not required.
Work Environment
100% On-Site
Fast-paced, collaborative IT operations setting
Requires physical presence to monitor systems and assist users directly
Email your resume to:
To learn more about Mavensoft visit us online at
Expected salary:
Location: Denver, CO
Apply for the job now!
Apply Now