Healthcare Customer Service Representative
Description:
Answer inbound phone calls for clients' members regarding healthcare benefits
Opportunity to earn additional cash incentives
Handle a high volume of incoming calls
Gather customer information, assess needs, and educate customers
Resolve customer issues via one-call resolution guidelines
Requirements:
High school diploma or GED
Ability to pass a drug screen and background check
Healthcare background experience is a plus
Comfortable with medical terminology
A dedicated area to work area, free from distractions and background noises
Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
Strong decision-making and analytical abilities
Ability to identify customer needs and articulate products and services
Schedule flexibility to include weekends, evenings, possible... holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player
Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
Benefits:
Medical, dental, vision, and 401K benefits
Earned PTO
Apply Now
Answer inbound phone calls for clients' members regarding healthcare benefits
Opportunity to earn additional cash incentives
Handle a high volume of incoming calls
Gather customer information, assess needs, and educate customers
Resolve customer issues via one-call resolution guidelines
Requirements:
High school diploma or GED
Ability to pass a drug screen and background check
Healthcare background experience is a plus
Comfortable with medical terminology
A dedicated area to work area, free from distractions and background noises
Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
Strong decision-making and analytical abilities
Ability to identify customer needs and articulate products and services
Schedule flexibility to include weekends, evenings, possible... holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player
Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
Benefits:
Medical, dental, vision, and 401K benefits
Earned PTO
Apply Now