Head of Customer Success, Enterprise, USA, Remote - Drive Growth and Success for careerzynith's Largest Non-Profit Customers
**Join careerzynith, a leading fundraising platform, in redefining the way non-profit organizations raise funds online. As a seasoned SaaS leader with a passion for the non-profit space, you will have the opportunity to lead and scale our Customer Success team, driving engagement and growth across our largest enterprise and strategic non-profit customers.**
**About careerzynith**
careerzynith is revolutionizing the fundraising industry by providing a seamless and efficient way for individuals to donate to non-profit foundations. Our innovative platform boasts lightning-fast loading speeds, enhanced conversion rates, and a diverse range of payment methods, making it the go-to fundraising solution for some of the world's most influential non-profit organizations. With tens of millions of dollars donated every month through our platform, we are committed to empowering non-profits to achieve their missions and make a lasting impact.
**The Role**
As the Head of Customer Success, Enterprise Accounts, you will play a pivotal role in shaping the future of careerzynith's Customer Success organization. You will lead a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers. Your expertise will be instrumental in developing workflows, playbooks, and KPIs to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of careerzynith's suite of products and features.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with Non-profits) a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, eastern European would be a plus.
* Drives team success through effective KPIs.
* Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a dynamic and innovative team that is redefining the fundraising industry.
* Collaborate with a talented group of professionals who share your passion for making a difference.
* Enjoy a competitive compensation package, comprehensive benefits, and meaningful equity.
* Work remotely with a flexible schedule that suits your needs.
* Develop your skills and expertise in a rapidly scaling organization.
* Make a lasting impact on the lives of individuals and non-profit organizations around the world.
**How to Apply**
If you are a seasoned SaaS leader with a passion for the non-profit space, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!
**Apply Now**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is revolutionizing the fundraising industry by providing a seamless and efficient way for individuals to donate to non-profit foundations. Our innovative platform boasts lightning-fast loading speeds, enhanced conversion rates, and a diverse range of payment methods, making it the go-to fundraising solution for some of the world's most influential non-profit organizations. With tens of millions of dollars donated every month through our platform, we are committed to empowering non-profits to achieve their missions and make a lasting impact.
**The Role**
As the Head of Customer Success, Enterprise Accounts, you will play a pivotal role in shaping the future of careerzynith's Customer Success organization. You will lead a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers. Your expertise will be instrumental in developing workflows, playbooks, and KPIs to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of careerzynith's suite of products and features.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with Non-profits) a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, eastern European would be a plus.
* Drives team success through effective KPIs.
* Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a dynamic and innovative team that is redefining the fundraising industry.
* Collaborate with a talented group of professionals who share your passion for making a difference.
* Enjoy a competitive compensation package, comprehensive benefits, and meaningful equity.
* Work remotely with a flexible schedule that suits your needs.
* Develop your skills and expertise in a rapidly scaling organization.
* Make a lasting impact on the lives of individuals and non-profit organizations around the world.
**How to Apply**
If you are a seasoned SaaS leader with a passion for the non-profit space, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!
**Apply Now**
Apply Job!
Apply for this job