(fluent German & English) Customer Support Consultant (Czech Republic)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support ConsultantJoin our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do:Provide exceptional customer support via emailsProcess account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner Provide information on loan terms, account details, and legal matters Manage tickets and workflows using Zendesk and Jira Maintain clear and structured case documentation Collaborate with internal teams to ensure efficient issue resolutionMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers’ sensitive informationApply the latest and greatest customer happiness practicesWhat you need to succeed in this role: Excellent English and German skills (C1 for both spoken and written)Experience in customer supportBackground in banking, legal, or financial servicesSolid understanding of GDPR and data privacy standards Proficiency in using Zendesk and Jira Analytical and research skillsStrong attention to detail and reliability when handling sensitive or legal informationPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus: Experience with Confluence Background working in regulated environments Benefits and Perks: Fixed schedule: 9 AM – 6 PM CETOpportunity to work fully remoteInclusive international environmentCompensation in USDGood bonuses for referring friends Paid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-development*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Originally posted on Himalayas

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