Field Service Technician

BD is one of the largest global medical technology companies in the world, seeking a Field Service Technician to provide technical support for their Pyxis automated dispensing systems. The role involves remote and on-site support, troubleshooting, and ensuring compliance with hospital requirements while maintaining a focus on customer service. Responsibilities Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities Perform remediation, configuration, and updates for medical devices, software, and networking systems Conduct routine checks to verify proper functionality after setup Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases Provide customer-focused technical support in a professional, responsive, and resourceful manner Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required Maintain compliance with hospital vendor credentialing requirements Follow calibration protocols for servicing equipment Maintain company assets (car, tools, and inventories) securely and in working order Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed Skills High School diploma Ability to travel extensively for field-based service assignments 1+ year of technical experience required Prior military experience in electronics or IT roles are encouraged to apply Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems Valid driver's license and reliable transportation required Must live within one hour of a major airport for travel efficiency Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods Must maintain personal parts inventory, sourcing from approved vendors Open availability Monday–Friday; work occurs ~30 hours per week, plus travel time Position requires some nights and weekends based on customer needs Travel is regional, national, and local, with work scheduled primarily during weekdays Duties may require compliance with hospital vaccine and credentialing requirements Associate degree in biomedical, IT, electronics, or a related field preferred Prior experience in government or VA/DoD healthcare systems strongly preferred Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus Familiarity with automation equipment in healthcare settings preferred Benefits Valuable, competitive package of compensation and benefits programs Rewards and recognition opportunities that promote a performance-based culture Company Overview BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions. It was founded in 1897, and is headquartered in Franklin Lakes, New Jersey, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship BD has a track record of offering H1B sponsorships, with 66 in 2023, 4 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.