**Experienced Student Success Coach - Remote Customer Service Representative | Work From Home**

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference in the lives of our students, and we invite you to join our team as a Student Success Coach. In this exciting role, you'll have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities. As a Student Success Coach, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience, challenging, motivating, supporting, and encouraging them to do more than they may have thought possible. **About arenaflex** arenaflex is a leading provider of education and career development services. Our team is dedicated to helping students achieve their goals and succeed in their academic pursuits. We're committed to creating a supportive and inclusive environment that fosters growth, learning, and success. **The Role** As a Student Success Coach, you'll be responsible for assisting students throughout their education program with arenaflex. In this role, you'll be speaking with students over the phone and responding to inquiries received through our systems. You'll work from your home office, with an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students. **Key Responsibilities** * Support enrollment, student development, and retention services while ensuring a quality learning experience. * Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach. * Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success. * Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests. * Offer and teach students how to use resources to help maximize the success of each student. * Become a certified resume reviewer to provide resume and career development support. * Be a liaison for students, enabling them to connect with various departments. **What We're Looking For** * Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) * Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling * Knowledge of academic policies and procedures * Ability to learn technical skills quickly * Excellent communication/listening skills, including a pleasant phone manner * Strong customer support focus and attention to details **What We Offer** * Salary Range between $23 and $24 per hour * Paid time off * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) Savings Plan * Life and Disability Insurance * Tuition assistance * Employee Stock Purchase Plan * Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from. * Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches) * Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is dedicated to creating a supportive and inclusive environment that fosters growth, learning, and success. We're committed to making a difference in the lives of our students, and we invite you to join us on this journey. **Career Growth Opportunities and Learning Benefits** As a Student Success Coach, you'll have the opportunity to develop your skills and knowledge in academic support, customer service, and career development. You'll work closely with our team to provide students with the resources and support they need to succeed. We're committed to helping you grow and develop in your career, with opportunities for professional development and advancement. **How to Apply** If you're passionate about helping others achieve their academic goals and succeed in their careers, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Application Question(s)** * You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree? **Education** * Bachelor's (Preferred) **Work Location** * Remote Apply Job! Apply for this job