**Experienced Remote Customer Support Specialist – Insurance Policy Changes and Customer Retention**

At Joblora, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup, we're committed to helping car owners save time and money by providing innovative solutions for insurance shopping, refinancing, safety, and repairs. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the market. We're seeking an experienced Remote Customer Support Specialist to join our growing team! In this role, you'll play a vital part in helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service requests to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! **How You Will Make an Impact:** * Respond to inbound calls from existing customers, providing exceptional support and resolving their queries in a timely and professional manner. * Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more. * Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits, making changes to existing policies as needed. * Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation, ensuring their satisfaction and loyalty. **Compensation and Perks:** * Hourly wage: $18.00 - 21.00 * We will pay for your P&C license (expected within 60 days after starting) * Medical, dental, vision insurance, 401K match * Ability to work remotely (we provide work equipment) * Ongoing training and mentorship from our leadership team * An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them **Schedule:** * Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET **About Remotexa:** Skillifyx is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, we do it all. We're committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. **Why Join Workora?** * Work with passionate, curious, and egoless people who love solving real-world problems. * Help us build a revolutionary product that's disrupting a massive market. * Enjoy a dynamic and fast-paced work environment with opportunities for growth and development. * Be part of a company that's committed to making a positive impact on people's lives. **Essential Qualifications:** * 1+ year of experience in customer support or a related field. * Strong communication and problem-solving skills. * Ability to work in a fast-paced environment with multiple priorities. * Proficiency in using technology, including CRM software and phone systems. * High school diploma or equivalent required; degree in a related field preferred. **Preferred Qualifications:** * 2+ years of experience in customer support or a related field. * Experience working in the insurance industry or a related field. * Certification in customer service or a related field. * Bilingual or multilingual skills. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong problem-solving and analytical skills. * Proficiency in using technology, including CRM software and phone systems. * Ability to work in a fast-paced environment with multiple priorities. **Career Growth Opportunities and Learning Benefits:** * Ongoing training and mentorship from our leadership team. * Opportunities for career growth and advancement within the company. * Access to industry-leading training and development programs. * Collaborative and dynamic work environment with opportunities for growth and development. **Work Environment and Company Culture:** * Hiretide is a remote-friendly company, offering flexible work arrangements to support work-life balance. * Our company culture values innovation, collaboration, and customer satisfaction. * We're committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. **Compensation, Perks, and Benefits:** * Hourly wage: $18.00 - 21.00 * We will pay for your P&C license (expected within 60 days after starting) * Medical, dental, vision insurance, 401K match * Ability to work remotely (we provide

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