**Experienced Full Stack Support Specialist – Digital Chat & Customer Service (Remote)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Support Specialist, Chat. In this remote role, you'll be the face of our brand, providing top-notch support to customers through digital chat, phone, and email. As a key member of our customer-facing team, you'll have the opportunity to grow your skills, build meaningful relationships, and contribute to the success of our organization. **About blithequark** blithequark is a leading provider of innovative solutions in the tire and automotive industry. Our mission is to empower customers with exceptional products, services, and experiences that exceed their expectations. As a remote Support Specialist, Chat, you'll be part of a talented team that's dedicated to delivering outstanding results, fostering a culture of collaboration, and promoting a work-life balance that supports your well-being. **Key Responsibilities** As a Support Specialist, Chat, your primary responsibilities will include: * Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to all client questions and comments with correct grammar and punctuation via chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need: * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable – proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges. * Bilingual – ability to fluently speak and write in Spanish is a bonus. * Prior experience in tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Prior experience working in a fast-paced, dynamic environment. * Proven track record of meeting or exceeding sales and customer satisfaction targets. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Familiarity with CRM software and other customer service tools. **Working Hours and Schedule Details** As a remote Support Specialist, Chat, you'll enjoy a flexible schedule with the following benefits: * Closed Thanksgiving Day, Christmas Day * Holiday blackout period: Nov 24th thru Dec 31st * Support specialist schedules vary based upon business need **Working Conditions and Physical Effort** This role requires: * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * Continuous viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Benefits** As a valued member of our team, you'll enjoy: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Referral program * Vision insurance * Work from home **Shift Availability** We're open to discussing flexible scheduling options, including: * Day shift * Evening shift * Morning shift **Work Location** As a remote Support Specialist, Chat, you'll have the opportunity to work from the comfort of your own home. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job