**Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity**

At arenaflex, we're passionate about delivering exceptional customer service and creating a positive experience for our clients and their customers. As a leading provider of subrogation services, we help our clients recover payments on damage claims, ensuring that the party responsible pays for the damage caused. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. We're a dynamic team that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in a healthy work-life balance and prioritize company events that bring us together and celebrate each other's achievements. Our dedication to giving back to the community is evident in our numerous volunteer events throughout the year. **Join Our Team and Thrive in a Remote Work Environment** We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team and work from the comfort of their own home. As an FNOL Representative, you'll play a critical role in providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our clients' property, and your attention to detail and excellent communication skills will make a significant impact. **A Unique Opportunity for Growth and Development** At arenaflex, we offer a tiered support bonus system that rewards our team members for their hard work and dedication. Our bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned. This is in addition to our FNOL Incentive Program, which offers high-performers an opportunity to earn more per month. **Key Responsibilities:** * Accept inbound calls from engineers, technicians, and other field operators reporting FNOL * Communicate effectively while entering data accurately into a customized database * Report underground damage to locate companies when applicable * Provide outstanding service to customer representatives * Analyze photos and map the correct location **A Typical Day in the Life:** * You'll be assigned to work on special projects as needed * Our department functions 24/7/365, with multiple schedules to choose from * This position is fully remote, allowing you to work from the comfort of your own home **Required Skills and Abilities:** * Ability to type a minimum of 55 wpm, error-free * Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches * Advanced phone and verbal communication skills * Active listening skills * Excellent written communication skills * Excellent reading skills; must be able to read and follow a script * Must be able to analyze and interpret photos to determine damage * Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment **Experience:** * 6 months to 1-year previous customer service call center experience required * Experience with Microsoft Teams a plus * High School Diploma or equivalent **Perks and Benefits:** * Paid time off * PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year * arenaflex pays $50/month towards your internet service cost * arenaflex is a 4-year running winner of The Oklahoman Top Workplaces! **Pre-employment drug screenings and criminal background checks are mandatory** arenaflex offers a full menu of benefits, including a matched 401k. We're an Equal Opportunity Employer and welcome applications from diverse candidates. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer service and working in a dynamic, remote environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and thrive in a work-from-home setting. Apply now and take the first step towards a rewarding career with arenaflex! ```html Join Our Team and Thrive in a Remote Work Environment We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team and work from the comfort of their own home. As an FNOL Representative, you'll play a critical role in providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. A Unique Opportunity for Growth and Development At arenaflex, we offer a tiered support bonus system that rewards our team members for their hard work and dedication. Our bonus structure is based on total fees generated across CMR during the month, with bonuses paid per pay period on the paycheck following the period in which it is earned. Key Responsibilities: Accept inbound calls from engineers, technicians, and other field operators reporting FNOL Communicate effectively while entering data accurately into a customized database Report underground damage to locate companies when applicable Provide outstanding service to customer representatives Analyze photos and map the correct location A Typical Day in the Life: You'll be assigned to work on special projects as needed Our department functions 24/7/365, with multiple schedules to choose from This position is fully remote, allowing you to work from the comfort of your own home Required Skills and Abilities: Ability to type a minimum of 55 wpm, error-free Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches Advanced phone and verbal communication skills Active listening skills Excellent written communication skills Excellent reading skills; must be able to read and follow a script Must be able to analyze and interpret photos to determine damage Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment Experience: 6 months to 1-year previous customer service call center experience required Experience with Microsoft Teams a plus High School Diploma or equivalent Perks and Benefits: Paid time off PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year arenaflex pays $50/month towards your internet service cost arenaflex is a 4-year running winner of The Oklahoman Top Workplaces! Pre-employment drug screenings and criminal background checks are mandatory arenaflex offers a full menu of benefits, including a matched 401k. We're an Equal Opportunity Employer and welcome applications from diverse candidates. Ready to Join Our Team? If you're passionate about delivering exceptional customer service and working in a dynamic, remote environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and thrive in a work-from-home setting. Apply now and take the first step towards a rewarding career with arenaflex! ``` Apply for this job