[Remote] Salesforce Consultant, BSON

Note: The job is a remote job and is open to candidates in USA. Georgetown University is a prestigious institution located in Washington, D.C., and they are seeking a Salesforce Consultant to support the Berkley School of Nursing's CRM system. The role involves managing Salesforce operations, implementing updates, and collaborating with various university stakeholders to enhance the use of CRM tools. Responsibilities • Managing the Salesforce infrastructure • Developing testing and implementing patches and upgrades • Answering level II and level III support requests • Supporting new program builds and implementation • Maintaining knowledge of current industry trends • Participating in the evaluation of other CRM tools or third-party applications • Building and implementing Salesforce as it relates to new programs in a higher education environment • Writing Salesforce documentation • Loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools • Developing and implementing user types, profiles, record types, and custom security configuration Skills • Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience. • At least 2-5 years of relevant experience in maintenance and design of relevant enterprise systems. • Experience analyzing Salesforce business requirements and making resulting configuration changes in Salesforce platform. • Extensive experience in Salesforce report design, including custom, multi-object reports. • Experience installing and maintaining managed packages, and Salesforce change management and deployment experience. • Experience in building and implementing Salesforce as it relates to new programs in a higher education environment. • Experience writing Salesforce documentation, loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools. • Experience developing and implementing user types, profiles, record types, and custom security configuration. • Ability to write basic SOQL queries to Salesforce database. • Strong analytical, interpersonal, and communication skills; ability to work effectively with a team. • Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude. • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known. • Salesforce Admin Certification Preferred. Benefits • Medical • Dental • Vision • Disability and life insurance • Retirement savings • Tuition assistance • Work-life balance benefits • Employee discounts • An array of voluntary insurance options Company Overview • Inside Higher Ed is the online source for news, opinion, and jobs related to higher education. It was founded in 2004, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job