**Experienced Customer Service Trainee – Hybrid Training Program for Remote Work**

**Job Summary:** At arenaflex, we're committed to improving oral health through benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. We're seeking an experienced Customer Service Trainee to join our team, where you'll have the opportunity to develop your skills and contribute to our mission of building healthy, smart, vibrant communities for all. **About arenaflex:** arenaflex is a dynamic organization that values its All In culture – a mindset, feeling, and attitude that drives everything we do. From taking charge of our careers to helping colleagues and lending a hand in the community, we're dedicated to making a positive impact. As a Customer Service Trainee, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a difference in the lives of our customers. **Job Responsibilities:** As a Customer Service Trainee, you'll have the opportunity to develop your skills in a hybrid training program that combines on-site and remote learning. You'll work in a developing and learning capacity, performing the following typical assignments: * Researches inquiries by accessing the claims processing system and other informational sources * Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. * Maintains related departmental records and files * Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. * Makes corrections to claims and eligibility * Enters new claims, eligibility, and subscriber information into the mainframe * Reviews subscriber's coverage to determine type and level of benefits **Training Schedule:** Our hybrid training program is designed to provide you with a comprehensive learning experience. You'll attend on-site training sessions during weeks 1, 2, 6, and 7, and participate in remote learning during weeks 3, 4, 5, and 8. **Minimum Requirements:** To be considered for this role, you must possess the following minimum requirements: * High school diploma or equivalent * One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience * Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position) * Ability to work a flexible schedule, including the first shift (8:25 a.m. – 6:30 p.m., Monday through Friday) or second shift (11:00 a.m. – 12:00 Midnight, Monday through Friday) **Preferred Qualifications:** While not required, the following qualifications are preferred: * Experience working in a call center or customer-facing role * Knowledge of dental terminology and procedures * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively **Skills and Competencies:** To succeed in this role, you'll need to possess the following skills and competencies: * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving and analytical skills * Ability to learn and adapt quickly to new systems and processes * Strong attention to detail and organizational skills **Career Growth Opportunities:** As a Customer Service Trainee, you'll have the opportunity to develop your skills and advance your career within arenaflex. Our company values employee growth and development, and we offer a range of training and development programs to help you achieve your career goals. **Work Environment and Company Culture:** As a remote worker, you'll have the flexibility to work from anywhere, at any time. Our company culture is built on our All In values, which include: * Taking charge of our careers * Helping colleagues and lending a hand in the community * Delivering exceptional customer experiences * Making a positive impact in the lives of our customers **Compensation and Benefits:** arenaflex offers a competitive salary and comprehensive benefits package, including: * Competitive salary * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply:** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications and experience. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds. Apply for this job