Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Growth at careerzynith
At careerzynith, we're passionate about empowering our customers to live, work, and play to their fullest potential. As a Customer Service Loyalty Champion II, you'll play a vital role in delivering exceptional customer experiences, driving loyalty, and growing our business. If you're a customer-centric professional with a passion for sales, retention, and innovation, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative communication solutions, powering and empowering people's lives through our cutting-edge technology and services. Our V Team is a community of like-minded individuals who share a common goal: to anticipate, lead, and believe in the power of listening and learning. We're a dynamic and inclusive organization that values diversity, creativity, and impact. Join us, and you'll become part of a community that's shaping the future of communication and beyond!
**What You'll Be Doing**
As a Customer Service Loyalty Champion II, you'll be responsible for delivering exceptional customer experiences, driving loyalty, and growing our business. Your key responsibilities will include:
* Handling and resolving escalated customer concerns with varying levels of complexity, ensuring a premium experience that keeps customers loyal to careerzynith.
* Turning every contact into a sale or save opportunity, leveraging proactive measures to prevent churn and drive business growth.
* Embracing the Service Plus mindset, resolving customer concerns and future concerns, and growing the business through end-to-end account analysis.
* Executing targeted loyalty and retention strategies for high-value and at-risk customers, leveraging historical reports and listening for bells of churn during conversations.
* Providing an exceptional experience by navigating systems, utilizing available tools and resources, and offering applicable offers to customers in your queue.
* Serving as a brand ambassador and advocate for customers, highlighting all that careerzynith has to offer through our products and services.
* Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness, identifying plans, products, and services that suit customer needs to prevent future contacts.
**Where You'll Be Working**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be required to work from a dedicated, quiet, and private workspace, with a minimum internet speed of 25mbps and a direct connection to a cable or fiber modem. careerzynith will conduct periodic home audits via webcam to ensure your workspace meets requirements.
**What We're Looking For**
To be successful in this role, you'll need:
* A Bachelor's Degree or one or more years of customer service experience.
* One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue and retention goals.
* Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A.
* A willingness to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business.
* You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
**Even Better If You Have**
* A degree in a relevant field, such as business, marketing, or communications.
* Experience troubleshooting customer products and services and working knowledge of our network to position network solutions.
* Experience promoting and upselling products or services.
* One or more years of Retention experience.
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.
**Home Office Requirements**
* You'll work from home in this remote role, with occasional in-person meetings and training.
* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
* A dedicated, quiet, and private workspace.
* careerzynith conducts periodic home audits via webcam to ensure your workspace meets requirements.
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**Benefits and Compensation**
careerzynith offers a comprehensive benefits package designed to help you move forward in your career and in areas of your life outside of work. Our benefits include:
* Health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
* A matched 401(k) savings plan.
* Stock incentive programs.
* Up to 8 company-paid holidays per year and up to 6 personal days per year.
* Parental leave.
* Adoption assistance.
* Tuition assistance.
* Other incentives, including premium pay, shift differential, holiday pay, allowances, and more.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**How to Apply**
If you're a customer-centric professional with a passion for sales, retention, and innovation, we want to hear from you! Apply now to join our team and become a part of a community that's shaping the future of communication and beyond!
Apply to this Job
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative communication solutions, powering and empowering people's lives through our cutting-edge technology and services. Our V Team is a community of like-minded individuals who share a common goal: to anticipate, lead, and believe in the power of listening and learning. We're a dynamic and inclusive organization that values diversity, creativity, and impact. Join us, and you'll become part of a community that's shaping the future of communication and beyond!
**What You'll Be Doing**
As a Customer Service Loyalty Champion II, you'll be responsible for delivering exceptional customer experiences, driving loyalty, and growing our business. Your key responsibilities will include:
* Handling and resolving escalated customer concerns with varying levels of complexity, ensuring a premium experience that keeps customers loyal to careerzynith.
* Turning every contact into a sale or save opportunity, leveraging proactive measures to prevent churn and drive business growth.
* Embracing the Service Plus mindset, resolving customer concerns and future concerns, and growing the business through end-to-end account analysis.
* Executing targeted loyalty and retention strategies for high-value and at-risk customers, leveraging historical reports and listening for bells of churn during conversations.
* Providing an exceptional experience by navigating systems, utilizing available tools and resources, and offering applicable offers to customers in your queue.
* Serving as a brand ambassador and advocate for customers, highlighting all that careerzynith has to offer through our products and services.
* Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness, identifying plans, products, and services that suit customer needs to prevent future contacts.
**Where You'll Be Working**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be required to work from a dedicated, quiet, and private workspace, with a minimum internet speed of 25mbps and a direct connection to a cable or fiber modem. careerzynith will conduct periodic home audits via webcam to ensure your workspace meets requirements.
**What We're Looking For**
To be successful in this role, you'll need:
* A Bachelor's Degree or one or more years of customer service experience.
* One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue and retention goals.
* Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A.
* A willingness to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business.
* You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
**Even Better If You Have**
* A degree in a relevant field, such as business, marketing, or communications.
* Experience troubleshooting customer products and services and working knowledge of our network to position network solutions.
* Experience promoting and upselling products or services.
* One or more years of Retention experience.
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.
**Home Office Requirements**
* You'll work from home in this remote role, with occasional in-person meetings and training.
* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
* A dedicated, quiet, and private workspace.
* careerzynith conducts periodic home audits via webcam to ensure your workspace meets requirements.
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**Benefits and Compensation**
careerzynith offers a comprehensive benefits package designed to help you move forward in your career and in areas of your life outside of work. Our benefits include:
* Health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
* A matched 401(k) savings plan.
* Stock incentive programs.
* Up to 8 company-paid holidays per year and up to 6 personal days per year.
* Parental leave.
* Adoption assistance.
* Tuition assistance.
* Other incentives, including premium pay, shift differential, holiday pay, allowances, and more.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**How to Apply**
If you're a customer-centric professional with a passion for sales, retention, and innovation, we want to hear from you! Apply now to join our team and become a part of a community that's shaping the future of communication and beyond!
Apply to this Job
Apply for this job