**Experienced Customer Service Representative - Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative, based in Virginia. As a key member of our team, you will play a vital role in providing top-notch support to our valued customers, helping them navigate their health care journey with ease and confidence. **About blithequark** At blithequark, we're dedicated to revolutionizing the way health care is delivered. Our purpose is simple yet powerful: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, which is why we've developed our Heart At Work Behaviors™ to guide our actions and decisions. As a member of our team, you'll be empowered to make a meaningful impact on our culture and contribute to the development of innovative solutions that make health care more personal, convenient, and affordable. **Job Summary** As a Remote Customer Service Representative, you will be responsible for providing exceptional telephone support to Aetna Medicaid members and providers. Your primary focus will be on answering inbound calls, responding to inquiries, and resolving issues related to benefits, eligibility, services, prior authorization requirements, extra benefits, and programs. To succeed in this role, you'll need to possess excellent customer service skills, be able to communicate effectively with members and providers, and meet performance standards, attendance requirements, and call quality goals. **Responsibilities** * Answer inbound member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs * Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted) * Collaborate with colleagues to resolve complex issues and provide exceptional customer experiences * Meet performance standards, attendance requirements, and call quality goals * Participate in ongoing training and development to enhance your skills and knowledge * Work from home and be self-sufficient, with the ability to commute to the office in Richmond, VA when necessary **Required Qualifications** * High school diploma or equivalent * Ability to communicate effectively with members and providers orally and in written form * Ability to meet performance standards, attendance requirements, and call quality goals * Ability to work from home and be self-sufficient * Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems **Preferred Qualifications** * Experience working remotely in a call center setting * Experience with Medicaid and Medicare * Strong customer service skills and a passion for delivering exceptional experiences **Training and Development** * Comprehensive training program to ensure your success in the role * Ongoing coaching and feedback to help you grow and develop your skills * Opportunities for advancement and career growth within the company **Work Environment and Culture** * Remote work arrangement with the flexibility to work from home * Collaborative and dynamic work environment with a focus on teamwork and innovation * Opportunities to contribute to the development of innovative solutions that make health care more personal, convenient, and affordable * Commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment **Compensation and Benefits** * Competitive hourly rate or annual salary, depending on experience and qualifications * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Opportunities for professional development and career growth **COVID-19 Vaccination Requirement** * CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. * You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. **Equal Employment Opportunity** * blithequark is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. * We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. * If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity with blithequark. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply now to join our team and start making a meaningful impact on the lives of our customers! Apply for this job