**Experienced Customer Service Representative – Industrial Products and Equipment**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative. As a key member of our customer service team, you will play a vital role in building strong relationships with our customers, suppliers, and account managers. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply. **About blithequark** At blithequark, we pride ourselves on being the #1 choice of industrial manufacturers who require technical service and production savings. Our commitment to providing innovative engineered supply solutions, combined with our dedication to local relationships, sets us apart from the competition. We believe in creating a culture where our employees have fun every day, exceeding the expectations of our customers, suppliers, and shareholders. As a blithequark employee, you'll be part of a team that values collaboration, innovation, and customer satisfaction. **Job Summary** The Experienced Customer Service Representative will be responsible for managing daily tasks related to customer accounts and account manager needs. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively with suppliers and account managers to identify and resolve customer needs. If you're a detail-oriented and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. **Essential Duties and Responsibilities** * Personally exhibits, recruits, and coaches associates consistent with blithequark's Core Behaviors * Responsible for promoting a culture of safety * Responds appropriately and in a timely manner to all customer and account manager incoming communications * Analyzes and assesses customer needs completely and accurately with efficiency * Works with suppliers and account managers to identify, source, and price appropriate product solutions and provides quotes for product solutions per OS ticket and other blithequark response time guidelines * Processes customer orders, Return Material Authorizations, and Guaranteed Test Orders and purchases materials to fill customer orders * Reviews and maintains P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO, and unapproved orders * Identifies and resolves root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue * Develops a detailed working knowledge of blithequark policies, procedures, and practices * Maintains a deep understanding of the blithequark systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites, and usage of those systems * Performs all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems * Performs other duties as assigned **Qualifications** * Excellent written and verbal communication skills utilizing phone, email, and instant message * Excellent critical thinking skills to analyze and solve problems * Diligent and detail-oriented * Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines * Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user * Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) * Experience in industrial field, B2B sales, and customer service **Supervisory Responsibilities** * No direct supervisory responsibility **Education and/or Experience** * High school diploma or equivalent required * Minimum 1 year previous experience in customer service or inside sales preferred * Experience in cutting tools, abrasives, and MRO areas preferred * Experience with Microsoft Office suite required **Certificates, Licenses, Registrations** * None required **Work Environment** * Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms * Employee is required to use computer and other equipment * Employee frequently lifts and/or moves up to 50 pounds * Specific vision abilities include close vision and the ability to clearly focus vision **PPE Required** * Wrist rest for keyboard and mouse pad **Benefits** * Health Insurance BCBS of OK HDHP * HSA with Employer match (must meet criteria) * Dental and Vision Insurance * 401K Plan and Company Match * FSA (Full FSA, Limited FSA, and Dependent FSA) * Company-paid Long Term and Short-Term Disability * Company-paid basic Life Insurance and AD&D * Supplemental life and AD&D/Dependent life * Ancillary Critical Illness Insurance (Wellness Rider Included) * Ancillary Accident Insurance (Wellness Rider Included) * Ancillary Hospital Indemnity * Employee Assistance Program (EAP) – Includes concierge services and travel assistance * Paid Time Off * Holiday Paid Time Off * Gym Reimbursement * Quarterly Wellness challenge with a chance to win money or prizes * Tuition Reimbursement – after 1 year of employment * blithequark is an Equal Opportunity Employer * *blithequark policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Experienced Customer Service Representative role at blithequark. Please visit our website to submit your application and join our dynamic team. Apply for this job