Experienced Customer Service Associate – Morgantown Location
At careerzynith, we're committed to delivering an exceptional customer experience that fulfills lives every day. As a Customer Service Associate, you'll play a vital role in supporting our store management team to provide top-notch service, food, and beverages to our valued customers. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and growing with a dynamic company, we encourage you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a leading retail company that's dedicated to providing high-quality products and services to our customers. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment for everyone who walks through our doors. Our team members are the backbone of our success, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Stopping fuel pumps if necessary
* Preparing all made-to-order food and/or beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring coffee thermals are filled and working properly
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, facing, and inspecting all items
* Pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in careerzynith's policy manual, training materials, and other publications
* Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
* Completing other tasks as assigned by store management
**Essential Functions**
To be successful in this role, you'll need to:
* Work well individually as well as in a team environment
* Possess good communication skills
* Demonstrate excellent customer service skills
* Be able to learn the FSRA process and procedures and demonstrate on a daily basis
* Work overtime as needed
* Multi-task in a fast-paced environment
* Learn and demonstrate all careerzynith Safety and Quality Assurance processes and procedures
* Perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Be at least 16 years old
* Have reliable transportation
* Wear slip-resistant shoes at all times
* Tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**What We Offer**
As a valued member of the careerzynith team, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Access to exclusive discounts and perks
* A chance to make a real difference in the lives of our customers
**How to Apply**
If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Apply for this job
**About careerzynith**
careerzynith is a leading retail company that's dedicated to providing high-quality products and services to our customers. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment for everyone who walks through our doors. Our team members are the backbone of our success, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Stopping fuel pumps if necessary
* Preparing all made-to-order food and/or beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring coffee thermals are filled and working properly
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, facing, and inspecting all items
* Pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in careerzynith's policy manual, training materials, and other publications
* Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
* Completing other tasks as assigned by store management
**Essential Functions**
To be successful in this role, you'll need to:
* Work well individually as well as in a team environment
* Possess good communication skills
* Demonstrate excellent customer service skills
* Be able to learn the FSRA process and procedures and demonstrate on a daily basis
* Work overtime as needed
* Multi-task in a fast-paced environment
* Learn and demonstrate all careerzynith Safety and Quality Assurance processes and procedures
* Perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Be at least 16 years old
* Have reliable transportation
* Wear slip-resistant shoes at all times
* Tolerate exposure to cleaning products
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred
* Prior food service and/or customer service experience preferred
**What We Offer**
As a valued member of the careerzynith team, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Access to exclusive discounts and perks
* A chance to make a real difference in the lives of our customers
**How to Apply**
If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Apply for this job