Overnight Dealer Chat Agent- Remote
ROLE SYNOPSIS
Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.
This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
Key Responsibilities/Accountabilities
Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
Serve as an expert in the product line, promotions, and dealership operations
Job Requirements
Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
Be a goodwill ambassador for the company by courteous treatment of all customers
Provide exceptional service to all internal and external customers
Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
Effectively builds rapport with customers, dealers and all team members
Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
Effectively and accurately document customer interaction
Efficiently manage concurrent activities
Required
1-2 years of experience in Customer Service related profession
Journalism/Creative Writing experience preferred
Computer navigation and typing proficiency
Strong reading comprehension and written communication and skills
A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
EDUCATION
Bachelors degree required
Apply Now
Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.
This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
Key Responsibilities/Accountabilities
Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
Serve as an expert in the product line, promotions, and dealership operations
Job Requirements
Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
Be a goodwill ambassador for the company by courteous treatment of all customers
Provide exceptional service to all internal and external customers
Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
Effectively builds rapport with customers, dealers and all team members
Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
Effectively and accurately document customer interaction
Efficiently manage concurrent activities
Required
1-2 years of experience in Customer Service related profession
Journalism/Creative Writing experience preferred
Computer navigation and typing proficiency
Strong reading comprehension and written communication and skills
A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
EDUCATION
Bachelors degree required
Apply Now