**Experienced Customer Operations Specialist – Part-Time, Remote Opportunity at arenaflex**

Unlock Your Potential with arenaflex! We're on the hunt for a talented Customer Operations Specialist to join our innovative team on a part-time, remote basis. As a key player in our customer operations, you'll be the face of our company, driving success and delivering exceptional experiences for our clients. If you're a motivated, tech-savvy individual with a passion for helping non-profits thrive, we want to hear from you! **About arenaflex** arenaflex is a pioneering web hosting platform dedicated to empowering non-profit organizations to run online raffles efficiently and effectively. Our cutting-edge solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. **Our Platform** We're proud to offer a comprehensive suite of tools and features that make it easy for non-profits to run successful raffles. Some of the key features of our platform include: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations **The Role** We're seeking a highly skilled Customer Operations Specialist to work remotely for 20 hours per week, with flexible scheduling options available. As a Customer Operations Specialist, you'll be the primary point of contact for our clients, providing exceptional support, driving sales, and contributing to the growth of our company. **Key Responsibilities:** * Deliver top-notch customer support via email and phone * Handle inbound sales inquiries and drive conversions * Create user-friendly guides and documentation to enhance client experience * Assist in developing outbound sales strategies with potential commission structure * Stay up-to-date on Australian raffle regulations and provide expert advice * Become a arenaflex platform expert and showcase its features to clients * Efficiently manage and resolve support tickets * Guide clients through permit applications and raffle setup processes * Stay current on industry trends and regulatory changes * Contribute to various projects as needed **Qualifications:** * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with the non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work **What We Offer:** * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick & carer's leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business **Why Join arenaflex?** * Be part of a dynamic and innovative team that's making a real difference in the non-profit sector * Work with a cutting-edge platform that's simplifying the process of running raffles for non-profits * Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life * Develop your skills and expertise in customer operations and sales * Contribute to the growth and success of a small, growing business **How to Apply:** If you're a driven, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a brief introduction explaining why you're the perfect fit for this role to [email protected] . **Don't miss out on this exciting opportunity! Apply now and take the first step towards a fulfilling career with arenaflex.** ```html About arenaflex arenaflex is a pioneering web hosting platform dedicated to empowering non-profit organizations to run online raffles efficiently and effectively. Our cutting-edge solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our Platform Easy-to-use raffle creation and management tools Secure payment processing Automated ticket generation and distribution Real-time reporting and analytics Compliance features to help organizations adhere to local regulations The Role We're seeking a highly skilled Customer Operations Specialist to work remotely for 20 hours per week, with flexible scheduling options available. As a Customer Operations Specialist, you'll be the primary point of contact for our clients, providing exceptional support, driving sales, and contributing to the growth of our company. Key Responsibilities: Deliver top-notch customer support via email and phone Handle inbound sales inquiries and drive conversions Create user-friendly guides and documentation to enhance client experience Assist in developing outbound sales strategies with potential commission structure Stay up-to-date on Australian raffle regulations and provide expert advice Become a arenaflex platform expert and showcase its features to clients Efficiently manage and resolve support tickets Guide clients through permit applications and raffle setup processes Stay current on industry trends and regulatory changes Contribute to various projects as needed Qualifications: Excellent communication skills (written and verbal) Strong problem-solving abilities Proficiency with technology and quick learner of new systems Self-motivated and able to work independently Adaptable to a fast-paced, evolving startup environment Previous customer service experience preferred Interest in or experience with the non-profit sector is a plus Reliable internet connection and quiet work environment for remote work What We Offer: Remote work opportunity Part-time schedule (20 hours/week, flexible scheduling) Competitive hourly rate of $30 per hour Superannuation at 11% of earnings Pro-rata entitlements for annual leave and sick & carer's leave Public holiday entitlements Opportunity for growth into a full-time operations role as the company expands Chance to make a real impact in a small, growing business If you're a driven, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a brief introduction explaining why you're the perfect fit for this role to [email protected] . Don't miss out on this exciting opportunity! Apply now and take the first step towards a fulfilling career with arenaflex. ``` Apply for this job