**Experienced Business Support and Customer Service Representative – Residential Site Operations**

At blithequark, we empower our people to shape a brighter way forward in the ever-evolving world of real estate. As a leading global provider of real estate and investment management services, we're committed to hiring the best, most talented individuals and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Overview** As an Experienced Business Support and Customer Service Representative, you will be the face of blithequark at the client's site, responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions, and ensuring a seamless customer experience. You will be part of a dynamic team that strives to provide exceptional service, foster a positive work environment, and drive business growth. **Key Responsibilities** - Cooperate, coordinate, and communicate with other departments to ensure good customer experience and take customer feedback, after every service request, complaint, and share the feedback points with the team for improvement of services. - Maintain a hospitality outlook and always look presentable. - Take ownership of the request or complaint and ensure they are handled effectively within the agreed-upon timeframe (TAT). - Conduct daily rounds of the premises and report any lapses/observations to the relevant team. - Conduct timely Customer Feedback Surveys and share the reports with the client/management. - Respond to emergency situations (as per blithequark policies) and contact the proper authorities when needed. - Be familiar with lost and found procedures. - Nominate and attend training programs at the site/blithequark office. - Address concerns through daily checking of mails for priority requests. - Receive calls and emails from clients. - Ensure closure of complaints by proper communication to stakeholders. - Assist in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. - Update the handover/takeover register before the end of the shift for all completed/pending tasks. - Manage and participate in events, overlook general maintenance, and guest handling. **Site Details** You will be working on Raheja Ascencio, a residential site located in Powai, Mumbai. The site dynamics include a work schedule that may involve flexible shifts, weekends, and holidays. You will be directly reporting to the Customer Relations Manager/Property Manager as per site. **What We're Looking For** - Meticulous and analytical: You must pay attention to detail and have excellent problem-solving skills. - Excellent communication skills: You should be able to handle complaints, settle disputes, and resolve grievances and conflicts. - Relevant educational background: You need to have a relevant educational background in hospitality with a minimum of 1-2 years of work experience or 2-3 years of experience in client/customer service-facing roles. - Language skills: Good communication skills with fluency in English and Hindi language is a must. - Flexibility: Willingness to work in flexible shifts, weekends, and holidays is an added advantage. - Basic computer skills: Basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.) is also preferred. **What We Can Do for You** At blithequark, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. **Career Growth Opportunities and Learning Benefits** - We offer a comprehensive training program to help you develop your skills and knowledge. - You will have the opportunity to work with a diverse team of professionals and learn from their experiences. - We encourage continuous learning and professional development, providing opportunities for growth and advancement. - Our Total Rewards Program includes competitive pay, benefits, and perks that support your well-being and career goals. **Work Environment and Company Culture** - We foster a positive and inclusive work environment that values diversity, equity, and inclusion. - Our company culture is built on a foundation of trust, respect, and open communication. - We prioritize work-life balance and offer flexible work arrangements to support your personal and professional needs. - Our team is passionate about making a positive impact in the communities we serve. **Compensation, Perks, and Benefits** - Competitive salary and benefits package. - Opportunities for career growth and advancement. - Comprehensive training program. - Flexible work arrangements. - Access to our Total Rewards Program. - Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, including the online application and/or overall selection process, you may contact us at [insert contact information]. Please direct any other general recruiting inquiries to our Contact Us page. Apply for this job