Executive Assistant (Remote, United States)
Your role at Dynatrace
This Executive Assistant role supports the SVP of Customer Support within Dynatrace ONE, partnering closely with a senior leader in a fast-paced, global customer-facing organization. The role is designed for someone who is energized by complexity, can operate with discretion and sound judgment, and is comfortable supporting work that spans executive priorities, cross-functional leadership, and customer-facing activity. The Customer Support organization includes roughly 300 employees globally and partners closely with teams across Dynatrace ONE, Customer Success, Services, Product, and R&D. Candidates should be comfortable supporting a senior leader whose work touches a broad set of stakeholders, teams, and business priorities. This role regularly uses tools such as Microsoft Office, Outlook, Slack, Zoom, expense and travel systems, and other internal business platforms. Occasional travel may be expected, including the possibility of traveling with the SVP for internal meetings, offsites, or customer-related engagements.
• Manage day-to-day support for the SVP of Customer Support, including complex calendar management, travel planning, expense reports, meeting logistics, and coordination of key leadership activities.
• Serve as a trusted partner to the SVP by anticipating needs, prioritizing competing demands, and helping ensure time is aligned to the highest-impact business and customer priorities.
• Coordinate internal and external meetings across a global Customer Support organization, including leadership team meetings, cross-functional reviews, customer-facing engagements, and executive check-ins.
• Prepare the SVP for upcoming commitments by collecting, organizing, and summarizing relevant materials, agendas, presentations, and follow-up actions.
• Partner closely with leaders across Dynatrace ONE, Customer Success, Services, Product, R&D, and other functions to coordinate schedules, communications, and operational priorities.
• Support planning and logistics for team offsites, leadership workshops, support reviews, customer meetings, and other strategic events, including space, catering, technology, and materials.
• Track action items, decisions, and follow-ups from key meetings to help maintain momentum and accountability across the organization.
• Manage domestic and international travel arrangements across multiple time zones, ensuring seamless itineraries and accurate calendar alignment.
• Handle expense processing, purchase requests, and other recurring operational tasks with a high degree of accuracy and timeliness.
• Act as a point of contact for internal and external stakeholders on matters related to the SVP, exercising sound judgment, discretion, and professionalism.
• Support sensitive and confidential communications, materials, and business matters with the highest level of integrity and care.
• Help drive operational excellence by improving coordination, streamlining processes, and identifying opportunities to make the Customer Support leadership team more effective.
• Collaborate with the broader Executive Assistant and administrative community to ensure strong partnership, continuity of support, and a positive employee experience.
• Participate in special projects and provide flexible support as business needs evolve in a fast-paced, global enterprise software environment.
Minimum Requirements
What will help you succeed
• High school diploma or GED required.
• 6+ years of relevant Executive Assistant or senior administrative support experience.
• Proven experience supporting senior executives in a fast-paced, global business environment.
Skills & Competencies
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities and shifting deadlines.
• Excellent written and verbal communication skills, with strong judgment in handling internal and external communications.
• High degree of personal and professional integrity, discretion, and comfort handling highly confidential information.
• Ability to work independently, anticipate needs, solve problems proactively, and operate effectively with minimal direction.
• Strong attention to detail and follow-through, with the ability to keep complex workstreams organized and moving forward.
• Comfort working in a dynamic, high-growth, customer-focused organization with changing priorities and executive-level visibility.
• Excellent interpersonal skills and a strong service mindset, with the ability to build trusted relationships across teams and levels.
• Proficiency with Microsoft Office, Outlook, PowerPoint, Excel, Word, Slack, Zoom, and business systems used for travel, expenses, and internal coordination, with the ability to quickly learn new tools and processes.
• Ability to coordinate complex global schedules, manage travel across multiple time zones, and maintain calm, accuracy, and professionalism under pressure.
Preferred Requirements
• Experience supporting a senio
This Executive Assistant role supports the SVP of Customer Support within Dynatrace ONE, partnering closely with a senior leader in a fast-paced, global customer-facing organization. The role is designed for someone who is energized by complexity, can operate with discretion and sound judgment, and is comfortable supporting work that spans executive priorities, cross-functional leadership, and customer-facing activity. The Customer Support organization includes roughly 300 employees globally and partners closely with teams across Dynatrace ONE, Customer Success, Services, Product, and R&D. Candidates should be comfortable supporting a senior leader whose work touches a broad set of stakeholders, teams, and business priorities. This role regularly uses tools such as Microsoft Office, Outlook, Slack, Zoom, expense and travel systems, and other internal business platforms. Occasional travel may be expected, including the possibility of traveling with the SVP for internal meetings, offsites, or customer-related engagements.
• Manage day-to-day support for the SVP of Customer Support, including complex calendar management, travel planning, expense reports, meeting logistics, and coordination of key leadership activities.
• Serve as a trusted partner to the SVP by anticipating needs, prioritizing competing demands, and helping ensure time is aligned to the highest-impact business and customer priorities.
• Coordinate internal and external meetings across a global Customer Support organization, including leadership team meetings, cross-functional reviews, customer-facing engagements, and executive check-ins.
• Prepare the SVP for upcoming commitments by collecting, organizing, and summarizing relevant materials, agendas, presentations, and follow-up actions.
• Partner closely with leaders across Dynatrace ONE, Customer Success, Services, Product, R&D, and other functions to coordinate schedules, communications, and operational priorities.
• Support planning and logistics for team offsites, leadership workshops, support reviews, customer meetings, and other strategic events, including space, catering, technology, and materials.
• Track action items, decisions, and follow-ups from key meetings to help maintain momentum and accountability across the organization.
• Manage domestic and international travel arrangements across multiple time zones, ensuring seamless itineraries and accurate calendar alignment.
• Handle expense processing, purchase requests, and other recurring operational tasks with a high degree of accuracy and timeliness.
• Act as a point of contact for internal and external stakeholders on matters related to the SVP, exercising sound judgment, discretion, and professionalism.
• Support sensitive and confidential communications, materials, and business matters with the highest level of integrity and care.
• Help drive operational excellence by improving coordination, streamlining processes, and identifying opportunities to make the Customer Support leadership team more effective.
• Collaborate with the broader Executive Assistant and administrative community to ensure strong partnership, continuity of support, and a positive employee experience.
• Participate in special projects and provide flexible support as business needs evolve in a fast-paced, global enterprise software environment.
Minimum Requirements
What will help you succeed
• High school diploma or GED required.
• 6+ years of relevant Executive Assistant or senior administrative support experience.
• Proven experience supporting senior executives in a fast-paced, global business environment.
Skills & Competencies
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities and shifting deadlines.
• Excellent written and verbal communication skills, with strong judgment in handling internal and external communications.
• High degree of personal and professional integrity, discretion, and comfort handling highly confidential information.
• Ability to work independently, anticipate needs, solve problems proactively, and operate effectively with minimal direction.
• Strong attention to detail and follow-through, with the ability to keep complex workstreams organized and moving forward.
• Comfort working in a dynamic, high-growth, customer-focused organization with changing priorities and executive-level visibility.
• Excellent interpersonal skills and a strong service mindset, with the ability to build trusted relationships across teams and levels.
• Proficiency with Microsoft Office, Outlook, PowerPoint, Excel, Word, Slack, Zoom, and business systems used for travel, expenses, and internal coordination, with the ability to quickly learn new tools and processes.
• Ability to coordinate complex global schedules, manage travel across multiple time zones, and maintain calm, accuracy, and professionalism under pressure.
Preferred Requirements
• Experience supporting a senio