Event Operations Coordinator

Informa Connect - Global Finance is part of a global business network that connects customers to information and people. The Event Operations Coordinator will manage all exhibitors for the National Restaurant Association Show, ensuring smooth event preparation and execution while providing excellent customer service.ResponsibilitiesManages all updates, changes, and configurations to the exhibitor floor plan and participates in the floor plan reviewRequests updated utility port floor plans from FreemanConfirms they correctly match our floorplan and submits for updating in Booth 101 and FAQs on websiteSends Freeman monthly exhibitor listsTracks exhibitor priority points, including the history of the National Restaurant Association Show, and organizes exhibitor space selection criteriaAssists with the production and maintenance of onsite exhibitor planning informationCoordinates onsite exhibitor space selection communicationsCorrelates invitations and database management for specialty booth programs including colleges, shares, NASDA, POPTravels to the National Restaurant Association Show as a vital onsite team member to assist with logistics and exhibitor supportResponds to exhibitor inquiries via phone and email while providing positive customer experiences to the exhibitors and internal customersActs as first contact for sales exhibitor related questionsAssists with office hours, call campaigns and webinars for exhibitor education as neededHandles E354 and FHC confirmations and questionsManages out of date signature follow-upProcesses exhibitor payments by generating and dispersing invoices/statements and assisting with collections when applicableFollows up on over payments, either push to apply to package/sponsorship or refundRemaining over payments at close of Show are transferred to new Show or refunded if not renewedManages and serves as the primary administrator of the exhibitor databaseThis includes being the lead for MYS Zendesk tickets, running the weekly meeting, and keeping MYS personnel on time with goal of 2-week turnaround time for ticketsManages Exhibitor Dashboard setup and updates, including Service Kit tiles and formsWorks with Registration Manager to review and prepare exhibitor badge registration, list rental, and lead retrievalCreates and sends exhibitor confirmation documentsTakes ownership of the Service KitThis will include updating dates, links, and colors as well as reading through the entire kit (PDFs, website, FOL, etc.) asking questions on items they don’t know as well as making suggestions and recommendations on items that they feel needs clarification to exhibitors, especially for first-time exhibitorsCoordinates with Marketing to update website for service kit launch for publishingManages Alcohol exhibitor review, approval, and all communicationsActs as liaison with Savor for approved alcohol exhibitors and sampling and F&B sampling exhibitorsWorks with the Exhibitor Services team members to learn OSSS and MYS new show processesHelps check items for errors and takes on tasks as possibleQuality checks of application/account information, reports, custom fields and details, planner messages and usage, past due report for balance transfers, plumbing accessTracks and processes exhibit cancellations, approvals and website link applications while organizing data trends to provide information/feedback to the sales teamSupplies GDPR no lists for Marketing dept. request emailsProcesses specialty requests for Restaurant Show (i.e. F&B sampling forms, export interest, etc.)Be a productive member of the Exhibitions team, working to accomplish departmental and team goalsSupport internal team members and departments following the mission and values while promoting Informa Connect cultureAssists department managers with special projects as needed including KIEnthusiastically take on additional relevant tasks to ensure the success of the National Restaurant Association ShowSkills1-3 years of experience in customer service, events, hospitality or a trade show environment preferred or relevant internship experienceStrong writing, reading, and math skillsStrong verbal and written communication skillsComputer proficiency (Excellent knowledge of Excel, Word, Outlook, and PowerPoint applications)Ability to learn other computer software programs and enter and maintain accurate data/informationBasic trade show knowledgeBasic knowledge of office equipment such as scanner and telephoneAbility to maintain the confidentiality of work recordsStrong organizational and time management skillsCreative problem-solving skillsStrong interpersonal skillsAbility to work as part of the Exhibitions Team and to work independentlyStrong analytical and critical thinking skillsGeneral understanding of the restaurant industry/business environmentBenefitsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldCompany OverviewOur brands, events and platforms help finance communities to meet, connect, learn and gain commercial edge. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.icbi-events.com/.



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