Director of Business Operations – Project Delivery
Job Description:
• Lead day-to-day delivery operations across Strategic Business Units (SBUs).
• Standardize workflows, tools, and reporting to ensure consistent, high-quality project execution.
• Monitor project performance against KPIs, budgets, and timelines; partner cross-functionally with Research, Operations, and Finance.
• Partner with project leads to develop accurate revenue forecasts (within 5% of actuals).
• Track utilization, capacity, margins, and revenue pull-through across SBUs.
• Lead resource allocation and forecast staffing needs based on pipeline and project demand.
• Identify operational bottlenecks and implement scalable, data-driven solutions.
• Champion continuous improvement through training, documentation, and system adoption.
• Manage external consultants, budgets, onboarding, and invoicing.
• Serve as Smartsheet system administrator, ensuring accurate project setup, change orders, and financial alignment.
• Lead project close-out reviews, capture learnings, and drive operational improvements.
Requirements:
• 7+ years of experience in operations, project delivery, or program management in a client-based or professional services environment.
• Proven ability to manage complex projects across multiple teams or business units.
• Experience with resource planning, capacity management, and utilization tracking.
• Strong financial acumen, including revenue forecasting, budgeting, and margin analysis.
• Demonstrated success driving process standardization and operational improvements.
• Experience partnering cross-functionally with Finance, Research, and Operations teams.
• Proficiency with project management and resourcing systems (Smartsheet preferred).
• Experience managing vendors or consultants.
• Strong communication, organization, and leadership skills.
Benefits:
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Parental leave
• Pet insurance
• Employee Assistance Program (EAP)
• Disability, life, hospital, accident, and critical illness insurance
Apply Now
Apply Now
• Lead day-to-day delivery operations across Strategic Business Units (SBUs).
• Standardize workflows, tools, and reporting to ensure consistent, high-quality project execution.
• Monitor project performance against KPIs, budgets, and timelines; partner cross-functionally with Research, Operations, and Finance.
• Partner with project leads to develop accurate revenue forecasts (within 5% of actuals).
• Track utilization, capacity, margins, and revenue pull-through across SBUs.
• Lead resource allocation and forecast staffing needs based on pipeline and project demand.
• Identify operational bottlenecks and implement scalable, data-driven solutions.
• Champion continuous improvement through training, documentation, and system adoption.
• Manage external consultants, budgets, onboarding, and invoicing.
• Serve as Smartsheet system administrator, ensuring accurate project setup, change orders, and financial alignment.
• Lead project close-out reviews, capture learnings, and drive operational improvements.
Requirements:
• 7+ years of experience in operations, project delivery, or program management in a client-based or professional services environment.
• Proven ability to manage complex projects across multiple teams or business units.
• Experience with resource planning, capacity management, and utilization tracking.
• Strong financial acumen, including revenue forecasting, budgeting, and margin analysis.
• Demonstrated success driving process standardization and operational improvements.
• Experience partnering cross-functionally with Finance, Research, and Operations teams.
• Proficiency with project management and resourcing systems (Smartsheet preferred).
• Experience managing vendors or consultants.
• Strong communication, organization, and leadership skills.
Benefits:
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Parental leave
• Pet insurance
• Employee Assistance Program (EAP)
• Disability, life, hospital, accident, and critical illness insurance
Apply Now
Apply Now