Director, Growth Services

About the roleAs the Director of Growth Services, you will lead and mentor teams responsible for paid search, paid social, organic social, SEO, and email marketing. You will ensure that our clients' marketing goals are achieved, oversee service delivery, and drive continuous improvement in operational processes.What you'll do● Lead and mentor marketing services teams, fostering a culture of continuous improvement and professional development.● Execute billable client work as needed.● Develop and oversee the execution of data-driven, integrated, client-focused marketing strategies that align with business objectives and drive measurable success.● Ensure quality control over client deliverables, focusing on strategic insights, accuracy, and alignment with objectives.● Act as a point of escalation for client issues, ensuring swift and effective mitigation and resolution.● Build and maintain strong relationships with high-profile clients, serving as a strategic advisor and ensuring their marketing objectives are met and opportunities are identified to cross-sell/upsell.● Identify gaps in processes, inefficiencies, and areas for improvement in service delivery to enhance operational efficiency and client satisfaction.● Implement best practices and scalable processes to streamline workflows and improve overall service quality.● Ensure, through team accountability, that client expectations are clearly defined and consistently achieved, with a focus on meeting or exceeding agreed-upon goals and KPIs.● Conduct formal business reviews (aka QBRs) with clients, providing insights on performance and future strategies, while ensuring ongoing alignment with their goals.● Manage client contract renewals, proactively managing timelines and engaging clients to ensure long-term partnerships.● Manage resource allocation and team capacity to ensure profitability and the timely and successful delivery of projects.● Review client satisfaction scores (CSAT) regularly, addressing any issues proactively and driving improvements where needed.● Stay current with industry trends, tools, and best practices, guiding the team in adopting innovative approaches.● Participate in sales cycles as a Subject Matter Expert (SME).● Collaborate with executive leadership to identify opportunities for new service lines and revenue streams based on client needs and market trends.● Assist in the development, testing, and go-to-market strategies for new service offerings, ensuring alignment with the agency's growth objectives.Qualifications● 7+ years of experience in digital marketing, with at least 5 years in a leadership role overseeing marketing operations or services.● 5+ years in ecommerce with familiarity with Shopify and its ecosystem.● Proven expertise in effective digital marketing strategies, tools, and data analytics.● Proven ability to build and maintain relationships with senior executives.● Deep understanding of digital marketing platforms, tools, and emerging trends.● Experience managing cross-functional teams and complex projects with tight deadlines.● Strategic thinking with the ability to translate business objectives into actionable marketing plans.● Strong leadership and team-building skills● Analytical mindset with expertise in measuring marketing ROI and performance● Exceptional communication and presentation skills● Creative problem-solving skills with attention to detail● Adaptability and proficiency in managing multiple projects in fast-paced environments

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