Digital Private Client Advisor- New York, NY - Client Services Center
Job title: Digital Private Client Advisor- New York, NY - Client Services Center in New York City, NY at Fendi
Company: Fendi
Job description: The Digital Private Client Advisor is a key ambassador of Fendi, responsible for elevating the digital client experience and driving sales through remote and in-person interactions.This role focuses on cultivating long-term relationships with high-value clients, leveraging digital tools, social media, live chat, and inbound calls to deliver a personalized luxury shopping experience.The ideal candidate is a proactive and results-driven professional with exceptional communication skills who can seamlessly blend digital engagement with traditional clienteling strategies.
They will act as a digital host for Fendi's most valued clients, ensuring an elevated experience that aligns with the brand's luxury positioning.Responsibilities:
Develop and manage a portfolio of high-net-worth clients, fostering strong relationships through personalized outreach and engagement.
Collaborate with Client Relations teams on high-end client retention & development strategies while identifying and recruiting new high-potential prospects.
Utilize digital platforms including live chat, video calls, and messaging apps, to drive sales and provide bespoke shopping experiences.
Develop consignment program with top tier clients
Maintain CRM records with detailed client insights to drive repeat business and anticipate client needs.
Act as a Fendi digital ambassador, ensuring a seamless omnichannel experience for clients and mentoring Client Service advisors on digital clienteling best practices.
Conduct virtual and in-person client appointments, offering expert styling advice and exclusive product recommendations. Host during digital and in-person client events (such as Made to orders, Couture or Fashion shows), providing exclusive and immersive experiences
Respond to inbound phone and chat to convert high level prospects into loyal clients.
Stay ahead of fashion trends, new product launches, and luxury market shifts to ensure meaningful client conversations and inspire with relevant styling advices.
Drive personal sales targets and contribute to the overall penetration of high-end sales across all product categories.
Additional informationQualifications:
Minimum 5 years' experience, luxury retail preferred
Proven experience in luxury fashion digital sales, and client relations.
Strong digital fluency, including experience with social media, e-commerce, and virtual selling tools.
Exceptional communication and storytelling skills to embody the brand's heritage and craftsmanship.
Highly self-motivated with a results-driven mindset and ability to work independently and innovate
Strong clienteling skills with the ability to develop and maintain long-term client relationships.
Ability to adapt to new technologies and innovative selling methods.
Fashion-forward approach with a passion for styling and luxury etiquette.
Ability to build and maintain a client book of high-net-worth individuals, with a proven track record of strong sales performance.
Spanish language skills is a plus.
Flexible availability, some nights, weekends, and holidays.
Up to 10% travel
Expected salary:
Location: New York City, NY
Apply for the job now!
Apply Now
Company: Fendi
Job description: The Digital Private Client Advisor is a key ambassador of Fendi, responsible for elevating the digital client experience and driving sales through remote and in-person interactions.This role focuses on cultivating long-term relationships with high-value clients, leveraging digital tools, social media, live chat, and inbound calls to deliver a personalized luxury shopping experience.The ideal candidate is a proactive and results-driven professional with exceptional communication skills who can seamlessly blend digital engagement with traditional clienteling strategies.
They will act as a digital host for Fendi's most valued clients, ensuring an elevated experience that aligns with the brand's luxury positioning.Responsibilities:
Develop and manage a portfolio of high-net-worth clients, fostering strong relationships through personalized outreach and engagement.
Collaborate with Client Relations teams on high-end client retention & development strategies while identifying and recruiting new high-potential prospects.
Utilize digital platforms including live chat, video calls, and messaging apps, to drive sales and provide bespoke shopping experiences.
Develop consignment program with top tier clients
Maintain CRM records with detailed client insights to drive repeat business and anticipate client needs.
Act as a Fendi digital ambassador, ensuring a seamless omnichannel experience for clients and mentoring Client Service advisors on digital clienteling best practices.
Conduct virtual and in-person client appointments, offering expert styling advice and exclusive product recommendations. Host during digital and in-person client events (such as Made to orders, Couture or Fashion shows), providing exclusive and immersive experiences
Respond to inbound phone and chat to convert high level prospects into loyal clients.
Stay ahead of fashion trends, new product launches, and luxury market shifts to ensure meaningful client conversations and inspire with relevant styling advices.
Drive personal sales targets and contribute to the overall penetration of high-end sales across all product categories.
Additional informationQualifications:
Minimum 5 years' experience, luxury retail preferred
Proven experience in luxury fashion digital sales, and client relations.
Strong digital fluency, including experience with social media, e-commerce, and virtual selling tools.
Exceptional communication and storytelling skills to embody the brand's heritage and craftsmanship.
Highly self-motivated with a results-driven mindset and ability to work independently and innovate
Strong clienteling skills with the ability to develop and maintain long-term client relationships.
Ability to adapt to new technologies and innovative selling methods.
Fashion-forward approach with a passion for styling and luxury etiquette.
Ability to build and maintain a client book of high-net-worth individuals, with a proven track record of strong sales performance.
Spanish language skills is a plus.
Flexible availability, some nights, weekends, and holidays.
Up to 10% travel
Expected salary:
Location: New York City, NY
Apply for the job now!
Apply Now