Dental Organizational Development Specialist (Trainer)
Dental Organizational Development Specialist (Trainer)
Remote | Full-Time
We're hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month, ensure full SOP mastery, and catch performance issues early to support long-term success.
What You'll Do:
ā¢ Lead live training in dental eligibility, dental claims, dental AR, dental payment posting, dental software systems, and communication standards.
ā¢ Validate readiness using scenarios, accuracy checks, and real-work samples.
ā¢ Audit trainee work for accuracy and compliance; provide documented coaching.
ā¢ Create/update training videos, SOPs, and training materials.
ā¢ Maintain agent accounts in LearnWorlds and HIPAA portals.
ā¢ Send daily reports on trainee progress, QA findings, and any concerns.
ā¢ Collaborate with HR, QA Supervisors, and Operations to align training with production needs.
ā¢ Support advanced training for Supervisors and Revenue Managers.
What You Bring:
ā¢ 5+ years in dental training, dental QA, and dental billing.
ā¢ Strong knowledge of dental eligibility, dental claims, dental AR, and dental payment posting.
ā¢ Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc.
ā¢ Strong communication, documentation, and coaching skills.
ā¢ Ability to enforce SOPs, identify behavioral red flags, and ensure compliance.
Success Looks Like:
ā¢ High trainee accuracy and SOP mastery.
ā¢ Reduced errors and escalations.
ā¢ Faster, consistent time-to-readiness.
ā¢ Smooth transitions to BOS and stable long-term performance.
Apply Now
Apply Now
Remote | Full-Time
We're hiring an Organizational Development Specialist to train and develop new dental billing agents through a structured, compliance-focused onboarding program. You will train up to 50 agents per month, ensure full SOP mastery, and catch performance issues early to support long-term success.
What You'll Do:
ā¢ Lead live training in dental eligibility, dental claims, dental AR, dental payment posting, dental software systems, and communication standards.
ā¢ Validate readiness using scenarios, accuracy checks, and real-work samples.
ā¢ Audit trainee work for accuracy and compliance; provide documented coaching.
ā¢ Create/update training videos, SOPs, and training materials.
ā¢ Maintain agent accounts in LearnWorlds and HIPAA portals.
ā¢ Send daily reports on trainee progress, QA findings, and any concerns.
ā¢ Collaborate with HR, QA Supervisors, and Operations to align training with production needs.
ā¢ Support advanced training for Supervisors and Revenue Managers.
What You Bring:
ā¢ 5+ years in dental training, dental QA, and dental billing.
ā¢ Strong knowledge of dental eligibility, dental claims, dental AR, and dental payment posting.
ā¢ Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc.
ā¢ Strong communication, documentation, and coaching skills.
ā¢ Ability to enforce SOPs, identify behavioral red flags, and ensure compliance.
Success Looks Like:
ā¢ High trainee accuracy and SOP mastery.
ā¢ Reduced errors and escalations.
ā¢ Faster, consistent time-to-readiness.
ā¢ Smooth transitions to BOS and stable long-term performance.
Apply Now
Apply Now