Customer Support Representative
Company Description
Founded in 2009 and based in the US, STRATA® originated from a rich Peruvian textile heritage. The brand began with a unique collection of denim that combined quality with a progressive approach. Today, STRATA® operates through two divisions: Mainline, offering luxury products with an edge, and Black Label, focusing on premium garments tailored for the music industry. STRATA® is known for its commitment to detail, quality, and craftsmanship, and continues to evolve while staying true to its cultural origins.
Role Description
This is a Part-time remote role for a Customer Support Representative located in Doral, FL. The role involves addressing customer inquiries, ensuring customer satisfaction, providing troubleshooting assistance, and maintaining effective communication with customers. The Customer Support Representative will alternate between working from the office and working from home.
Duties
Answer calls/emails/Shopify Inbox for all fulfillment clients on a daily basis
Provide customers with general service information along with any information they may be inquiring about for their order
Research required information for the customers using the available sources provided to them
Reaching out to customers for return to senders
Handle issues and complaints and provide solutions to the customers
Work on any holds that may be holding orders back from being shipped out
Follow up with customers when necessary
Handle chargebacks on Shopify
Qualifications
Customer Support and Customer Service skills
Proficiency in ensuring Customer Satisfaction
Bilingual Spanish & English
Strong Communication skills & Email etiquette
Troubleshooting abilities
Excellent problem-solving skills
High level of attention to detail
Proven ability to work both collaboratively and independently
Previous experience in a customer support role is an advantage
High school diploma or equivalent required; higher education is a plus
Apply Now
Founded in 2009 and based in the US, STRATA® originated from a rich Peruvian textile heritage. The brand began with a unique collection of denim that combined quality with a progressive approach. Today, STRATA® operates through two divisions: Mainline, offering luxury products with an edge, and Black Label, focusing on premium garments tailored for the music industry. STRATA® is known for its commitment to detail, quality, and craftsmanship, and continues to evolve while staying true to its cultural origins.
Role Description
This is a Part-time remote role for a Customer Support Representative located in Doral, FL. The role involves addressing customer inquiries, ensuring customer satisfaction, providing troubleshooting assistance, and maintaining effective communication with customers. The Customer Support Representative will alternate between working from the office and working from home.
Duties
Answer calls/emails/Shopify Inbox for all fulfillment clients on a daily basis
Provide customers with general service information along with any information they may be inquiring about for their order
Research required information for the customers using the available sources provided to them
Reaching out to customers for return to senders
Handle issues and complaints and provide solutions to the customers
Work on any holds that may be holding orders back from being shipped out
Follow up with customers when necessary
Handle chargebacks on Shopify
Qualifications
Customer Support and Customer Service skills
Proficiency in ensuring Customer Satisfaction
Bilingual Spanish & English
Strong Communication skills & Email etiquette
Troubleshooting abilities
Excellent problem-solving skills
High level of attention to detail
Proven ability to work both collaboratively and independently
Previous experience in a customer support role is an advantage
High school diploma or equivalent required; higher education is a plus
Apply Now