Customer Success Manager
About New Level Work
At New Level Work, our vision is that everyone should thrive at work and reach their highest potential. We provide a fully virtual leadership development platform that blends one-on-one coaching, group training, and Leora, our AI Leadership Growth Companion. Our mission is to help companies scale world-class leadership development to all managers, regardless of level or location, and drive meaningful day-to-day performance and innovation.
About the Role
The Customer Success Manager (CSM) plays a pivotal role in fostering long-term, successful relationships with our clients. You'll guide a portfolio of customers throughout their journey with New Level Work, from onboarding through renewal and expansion. As a trusted advisor and strategic partner, you’ll ensure customers realize value from our offerings and help them grow their impact across their organizations. This role reports to the Vice President of Customer Success.
Key Responsibilities
In our fast-growing and evolving environment, adaptability and a proactive mindset are key. As a CSM, you will:
Build and maintain strong, trusted relationships with a portfolio of customersEstablish and track success metrics, milestones, and engagement goalsLead onboarding efforts, ensuring a smooth and effective program launchProvide ongoing support, product education, and guidance to customersIdentify opportunities to deepen engagement and expand program adoptionAct as the voice of the customer internallysharing feedback, needs, and insightsManage regular check-ins via email and meetings to track progress and ensure satisfactionPromote renewals by demonstrating ROI and strategic alignmentCollaborate with cross-functional teams to continually improve the customer experienceDevelop training materials and knowledge resources for customer enablementOptimize internal customer success processes and contribute to team-wide initiatives
Qualifications
We’re looking for an experienced, empathetic, and results-driven CSM with:3-5 years in a customer success or client-facing role, preferably professional services, or learning & developmentProven track record of building strong relationships and promoting customer valueStrong written and verbal communication skills with executive presenceHighly organized with excellent follow-through and attention to detailStrategic mindset with the ability to identify growth opportunities and solve problems creativelyComfortable with datacan analyze trends, usage, and feedback to drive improvementsAbility to thrive in a dynamic, fast-paced, and mission-driven environmentFamiliarity with tools like Hubspot, Google Workspace, and virtual collaboration platformsBackground in leadership development, coaching, or learning & development (preferred)
Additional Details
Fluency in English required
100% remote position
Apply Now
At New Level Work, our vision is that everyone should thrive at work and reach their highest potential. We provide a fully virtual leadership development platform that blends one-on-one coaching, group training, and Leora, our AI Leadership Growth Companion. Our mission is to help companies scale world-class leadership development to all managers, regardless of level or location, and drive meaningful day-to-day performance and innovation.
About the Role
The Customer Success Manager (CSM) plays a pivotal role in fostering long-term, successful relationships with our clients. You'll guide a portfolio of customers throughout their journey with New Level Work, from onboarding through renewal and expansion. As a trusted advisor and strategic partner, you’ll ensure customers realize value from our offerings and help them grow their impact across their organizations. This role reports to the Vice President of Customer Success.
Key Responsibilities
In our fast-growing and evolving environment, adaptability and a proactive mindset are key. As a CSM, you will:
Build and maintain strong, trusted relationships with a portfolio of customersEstablish and track success metrics, milestones, and engagement goalsLead onboarding efforts, ensuring a smooth and effective program launchProvide ongoing support, product education, and guidance to customersIdentify opportunities to deepen engagement and expand program adoptionAct as the voice of the customer internallysharing feedback, needs, and insightsManage regular check-ins via email and meetings to track progress and ensure satisfactionPromote renewals by demonstrating ROI and strategic alignmentCollaborate with cross-functional teams to continually improve the customer experienceDevelop training materials and knowledge resources for customer enablementOptimize internal customer success processes and contribute to team-wide initiatives
Qualifications
We’re looking for an experienced, empathetic, and results-driven CSM with:3-5 years in a customer success or client-facing role, preferably professional services, or learning & developmentProven track record of building strong relationships and promoting customer valueStrong written and verbal communication skills with executive presenceHighly organized with excellent follow-through and attention to detailStrategic mindset with the ability to identify growth opportunities and solve problems creativelyComfortable with datacan analyze trends, usage, and feedback to drive improvementsAbility to thrive in a dynamic, fast-paced, and mission-driven environmentFamiliarity with tools like Hubspot, Google Workspace, and virtual collaboration platformsBackground in leadership development, coaching, or learning & development (preferred)
Additional Details
Fluency in English required
100% remote position
Apply Now