Customer Service Representative

Collective Health is transforming how employers and their people engage with their health benefits through technology and compassionate service. The Member Advocate role is essential in supporting members with their healthcare inquiries and requires a strong commitment to customer service and operational efficiency.ResponsibilitiesLearn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathyConnect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcareCollaborate with other teammates of the Member Services department to find strategic solutions to member issuesSupport and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the teamReporting into a Team Lead, this is one of the most essential roles we have at Collective HealthSkillsHave a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our membersHave outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiriesYou have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member serviceAbility to learn new software programs and adapt quickly to new processesYou are technologically savvyMaintain composure and compassion when balancing a high volume of tasks1+ years of experience in a fast paced work environment1+ years experience in customer-facing roleBilingual (English/Spanish) is a plusPrior healthcare experienceBachelor's or Associate's degreeBenefitsHealth insurance401kPaid time offCompany OverviewCollective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://collectivehealth.com.



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