Supervisor, Resource Coordination

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. THIS POSITION IS REMOTE/WORK FROM HOME WITH 10% TRAVEL TO PARTICIPATE IN COMMUNITY ENGAGEMENT EVENTS OR ATTEND MANDATORY MEETINGS IN THE OFFICE. THE ROLE WILL SUPPORT MEDICARE/MEDICAID DSNP MEMBERS IN SOUTH CENTRAL AND SOUTHERN ILLINOIS; MUST RESIDE IN ILLINOIS; PREFERRABLY SOUTHERN ILLINOIS. THE CORE BUSINESS HOURS ARE MONDAY - FRIDAY 8AM - 5PM CENTRAL TIME ZONE; HOWEVER, MUST BE FLEXIBLE TO WORK THE HOURS NEEDED TO MEET BUSINESS NEEDS. THIS POSITION IS BONUS ELIGIBLE. Position Purpose: Supervises community and resource coordination activities to ensure members are connected to local resources and are being supported throughout care/service. Supervises day-to-day activities of community and resource coordination team members and issues related to members. • Monitors and reviews all community and resource coordination activities including member outreach and ensuring members are connected to local resources throughout care/service • Assigns community and resource coordination tasks to the team based on state and contractual requirements and member needs • Works with community and resource coordination and care management team to ensure effective, appropriate care of the member and addressing member needs • Ensures compliance with state and regulatory guidelines and standards • Educates and provides guidance and/or resources for community and resource coordination team to address member requests/needs • Evaluates community and resource coordination team’s performance and provides feedback regarding performance, goals, and career milestones • Provides coaching and guidance to community and resource coordination team to improve community resources, outreach services and connecting members to community resources to provide necessary care in a cost-effective manner • Assists with onboarding, hiring, and training community and resource coordination team members • Performs other duties as assigned • Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $63,600.00 - $114,600.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply tot his job