Customer Service Agent - Day Shift

Aristocrat Interactive is looking for a full-time Customer Service Agent to join their top-tier team. This role is key in supporting players and ensuring a seamless gaming experience by handling inquiries, troubleshooting technical issues, and maintaining high customer service standards. Responsibilities Provide information and process inquiries about accounts, products, and services Troubleshoot technical issues related to computer, tablet, and cell phone applications Handle inbound calls, real-time chat, emails, and make outgoing calls Communicate special marketing offers to VIP customers Offer feedback on service failures or customer feedback Uphold customer confidentiality and promote what we value Stay updated on protocols and work towards set goals and targets of 70 contacts daily Maintain all SLAs for chats and phone call inquiries in under 45 seconds Skills At least 21 years old with a High School diploma or equivalent experience Excellent written and verbal communication skills Ability to work a hybrid schedule with reliable internet and pass an internet speed test Able to travel to the office for at least 50% of scheduled shifts Must be camera-ready while working Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm Experienced with troubleshooting computers, smartphones, and tablets Strong verbal, interpersonal, and written communication skills Diligent with strong grammatical and typing/data entry skills Able to work independently with initiative and discretion Thrive in a fast-paced, dynamic environment while maintaining high customer service Organized with excellent time-management skills 0-2 years of inbound/support call center experience Some college preferred Previous technical support experience is an asset Benefits Health, dental, and vision insurance Paid time off 401(k) plan with employer matching Company Overview GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector. It was founded in 2016, and is headquartered in London, GB, with a workforce of 2-10 employees. Its website is