Crew Accommodations Agent (Hotel and Travel Desk)
About the position
Responsibilities
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and reporting issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track, and report transactions.
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are sold out.
• Ensuring the process to obtain approvals is followed and recorded in the system as evidence when only non-compliant options are available.
• Making payments to hotel and transportation vendors as per system settings.
• Maintaining an environment of positive, open, and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook.
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.
Requirements
• High school diploma or GED Certificate is required.
• Fluent in English is required; additional languages (Italian, German, French, Spanish, Portuguese) are a plus.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
• Excellent interpersonal and client relationship skills.
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Ability to interact with clients and business partners both electronically and via telephone.
• Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
• Excellent PC skills.
• Available to work shift work and willingness to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance).
• Reliable transportation to go to office.
• Reliable internet connection to potentially work from home and a quiet home-work environment.
Nice-to-haves
• Some college education is preferred but not required.
• Experience in the hotel/travel industry is highly preferred, but not required.
• Customer service or call center experience is highly preferred, but not required.
Benefits
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.
Apply Now
Apply Now
Responsibilities
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift.
• Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and reporting issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track, and report transactions.
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting.
• Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are sold out.
• Ensuring the process to obtain approvals is followed and recorded in the system as evidence when only non-compliant options are available.
• Making payments to hotel and transportation vendors as per system settings.
• Maintaining an environment of positive, open, and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook.
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.
Requirements
• High school diploma or GED Certificate is required.
• Fluent in English is required; additional languages (Italian, German, French, Spanish, Portuguese) are a plus.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
• Excellent interpersonal and client relationship skills.
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Ability to interact with clients and business partners both electronically and via telephone.
• Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
• Excellent PC skills.
• Available to work shift work and willingness to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance).
• Reliable transportation to go to office.
• Reliable internet connection to potentially work from home and a quiet home-work environment.
Nice-to-haves
• Some college education is preferred but not required.
• Experience in the hotel/travel industry is highly preferred, but not required.
• Customer service or call center experience is highly preferred, but not required.
Benefits
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.
Apply Now
Apply Now