Contact Center Representative – Full Time, Part Time

Job Description: • Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine • Sharing information about CBN and its affiliated ministries • Encouraging financial support to advance the Gospel of Jesus Christ worldwide • Serve in a dynamic inbound contact center ministry team Requirements: • 1+ years of experience as a contact center agent or similar customer service-related work • Excellent ability to effectively interact with callers and consistently perform contact center processes • Knowledge of the Bible and ability to pray concise, Scripture-based prayers • Strong listening skills with ability to verbally empathize with others • Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling • Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script • Ability to maintain a distraction-free home office environment • Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software • Ability to work in a structured, fast-paced environment, and adapt quickly to change • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols • Strong ability to maintain consistent punctuality and attendance • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public • Self-motivated with ability to work independently as well as be an effective member of a team • Flexible with ability to work well under pressure and consistently meet performance metrics • Good manual dexterity with ability to sit for extended periods of time at a computer workstation • Ability to work weekends and holidays are required • Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission Benefits: • Full benefits offered for full-time positions • 75% tuition discount from Regent University upon hire • Benefits for vacation leave • Benefits for sick leave • 401(k) participation Apply tot his job