Commercial Lines Regional Insurance Operations Project Manager

• **We will consider REMOTE candidates, but you MUST reside in the NEW ENGLAND REGION and MUST be okay with occasional travel*** General Description: Create operational efficiencies within the Commercial Lines Account Management team to reach profitability and service goals. Responsible for managing operational activities of Invoicing team. Responsibilities: • Work with leadership to ensure departmental priorities are implemented. • Provide regional leadership updates on operational performance, take corrective action as necessary. • Work with offices identifying areas of improvement and creating efficiencies. • Accountable for full-cycle management and development of Invoicing team members. Includes mentorship, monitoring workloads, performance management, and training. • Manage the Invoice team's quality control of client invoicing, ensure adherence to service standards, and perform periodic reviews. • Lead regular team meetings with Invoice staff. • Work with Commercial Lines offices to implement and manage outside relationships with policy-checking, data management and certificate issuance resources. Ensure departments gain expected efficiencies in proper use of these resources. • Identify and coordinate training needed for Commercial Lines staff. • Manage agency management system data review and cleaning projects. • Produce and monitor various monthly reports to ensure review of policies, timely invoicing, and appropriate team member workloads. • Attend Commercial Lines Operations Leaders calls and meetings. • Analyze account assignment within the Commercial Lines Account Management team. Work with Regional Director to reassign clients as needed. • Manage operational integration of acquired groups into the region. Knowledge, Skills and Abilities: • 5 years + experience in a Commercial Lines agency. • College degree preferred. • Strong understanding of Property & Casualty insurance. • Must hold or be willing to earn Property & Casualty insurance license. • Comfortable with internet-based programs and Microsoft Office products. • Knowledge of Sagitta/ImageRight preferred. • Strong communication and problem-solving skills. • Ability to carry out complex tasks with many concrete and abstract variables. #LI-NM2 USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time. $105,000 - $140,000 Apply tot his job