Cloud Support Specialist
Accenture Federal Services is dedicated to helping the US federal government enhance national security and improve citizens' lives. They are seeking a Cloud Support Specialist to provide technical support for cloud infrastructure and IT services, ensuring that business needs are met effectively. Responsibilities Provide Tier 1 and Tier 2 support by diagnosing and resolving issues affecting cloud infrastructure, operating systems, and networking Plan, test, and deploy operating system and application patches in accordance with Secure Technical Implementation Guides (STIGs) and DoD compliance standards Familiarity with ServiceNow RPMS, ACAS vulnerability scanning, cloud monitoring tools, and plugin management Provide basic user and customer support and troubleshooting Provide application navigation assistance Hybrid work environment Skills Minimum 1 year of experience in any combination of the following: Experience supporting AWS Cloud Providing content management support in all source intel areas Military experience Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas Providing appropriate security controls (identity management, network segmentation, encryption) based on risk and business requirements An active TS/SCI clearance Experience with RHEL Linux AWS cloud certifications Experience deploying, and managing AWS cloud resources including EC2, S3, VPC, Lambda, RDS, DynamoDB, and others Experience with Microsoft office suite Detail oriented and comfortable conversing with client leadership Benefits Accenture Federal Services offers a wide variety of benefits. Company Overview Accenture Federal Services is a leading US federal services company and subsidiary of Accenture. It was founded in 1989, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is