Client Services Specialist

Biodesix, Inc. is a leading diagnostic solutions company focused on improving clinical care for patients. The Client Services Specialist role involves providing support for field-based Sales Consultants, ensuring timely release of test results, and facilitating communication among various stakeholders to enhance patient care. Responsibilities Understand and put into practice established policies and procedures Drive test resolution through information gathering and collection of missing information Foster positive collaboration between SC’s and Client Services Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol Assist sites with initial portal access and technical support Support onboarding efforts by assisting SC’s with identified challenges in the field Provide professional and positive support to internal and external clients during all phases of test management Impact revenue by obtaining missing insurance information, and medical records Develop and distribute standardized and ad-hoc reporting to SC Contribute to training of Client Service Specialist peers (Level I or II or III) Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered Skills High School diploma Prior experience supporting a field-based sales team Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience Expert level knowledge of HIPPA and other laws governing PHI release Ability to appropriately communicate across all levels of the organization Proven experience with developing, fostering and leveraging customer relationships Ability to effectively manage ever-shifting priorities and requests from multiple sources Expertise in balancing client requests and procedural boundaries Communicate and coordinate with internal departments and Sales Leadership when required Strictly adhere to all standard operation procedures within Quality Management System Undergraduate Degree AAPC Certification in Medical Coding AAPC Coding Specialist or training highly preferred Benefits Discretionary Bonus opportunity Comprehensive health coverage: Medical, Dental, and Vision Insurance: Short/Long Term Disability and Life Insurance Financial benefits: 401(k), Flex Spending Account 120 hours of annual vacation 72 hours of paid sick time off 11 paid holidays + 3 floating holidays Employee Assistance Program Voluntary Benefits Employee recognition program Company Overview Biodesix is a leading diagnostics solutions company, driven to improve clinical care and outcomes for patients. It was founded in 2005, and is headquartered in Broomfield, Colorado, USA, with a workforce of 201-500 employees. Its website is