Client Services Representative

TravisMathew is a premium apparel brand that innovates lifestyle performance apparel. The Client Services Representative (CSR) is responsible for supporting the direct-to-consumer business by managing service-related communications and resolving customer inquiries. Responsibilities Manage daily service-related communications, via phone and electronically Respond promptly to and resolve customer inquiries Serve as a liaison for all inbound inquires that require support and assistance from alternate departments Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds Support Accounts Receivable in resolving order credit holds Support Order Management to ensure on-time order fulfillment Perform other service-related duties as needed Skills Manage daily service-related communications, via phone and electronically Respond promptly to and resolve customer inquiries Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds Support Accounts Receivable in resolving order credit holds Support Order Management to ensure on-time order fulfillment Perform other service-related duties as needed Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word) Proficient in ERP systems, SAP preferred Proficient in eCommerce platforms, SAP preferred Experience with online clientele / chat service Strong written and verbal communication skills Strong organizational and time management abilities Ability to work effectively and collaboratively with cross-functional teams and stakeholders Ability to foster account relationships Ability to multi-task and manage a large inquiry / order volume Minimum 1 year industry experience in a customer service capacity Bachelor's Degree Company Overview TravisMathew is a high-growth golf and lifestyle apparel company. It was founded in 2007, and is headquartered in Huntington Beach, California, USA, with a workforce of 201-500 employees. Its website is