Call Center Customer Service Representative ( Remote )
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Responsibilities...
Ā Receiving or making a high volume of calls from or to customers.
Ā Striving to achieve first call resolution and maintain the quality of service provided by the call center.
Ā Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Ā Responding efficiently to customers and creating a positive experience.
Ā Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Ā Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Ā Understanding and using the required software, reports, tools, and metrics.
Ā Transferring and escalating the calls to the appropriate department if needed, such as sales.
Ā Participating in training and striving to increase and improve existing skills.
Ā Adhering to all company policies and procedures.
Requirements:
Ā High school diploma or equivalent.
Ā Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Ā Proficiency with computers, especially with regards to CRM software.
Ā Ability to resolve conflict and diffuse tension.
Ā Strong time management skills.
Ā Customer focus and adaptability to different personality types
Ā Ability to multi-task, set priorities and manage time effectively
Apply Now
Responsibilities...
Ā Receiving or making a high volume of calls from or to customers.
Ā Striving to achieve first call resolution and maintain the quality of service provided by the call center.
Ā Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Ā Responding efficiently to customers and creating a positive experience.
Ā Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Ā Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Ā Understanding and using the required software, reports, tools, and metrics.
Ā Transferring and escalating the calls to the appropriate department if needed, such as sales.
Ā Participating in training and striving to increase and improve existing skills.
Ā Adhering to all company policies and procedures.
Requirements:
Ā High school diploma or equivalent.
Ā Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Ā Proficiency with computers, especially with regards to CRM software.
Ā Ability to resolve conflict and diffuse tension.
Ā Strong time management skills.
Ā Customer focus and adaptability to different personality types
Ā Ability to multi-task, set priorities and manage time effectively
Apply Now