Groups Operations Coordinator

Goway Travel is a family-owned global leader in tailor-made travel, founded in Toronto in 1970. The Groups Operations Coordinator plays a vital role in ensuring the operational success of group travel bookings, managing timelines, coordinating arrangements, and maintaining high service standards across all group travel operations. Responsibilities Group File Management: Collaborate with Group Specialists on back-end tasks, manage file deadlines, and ensure timely completion of group travel documentation Air Travel Coordination: Assist with air quoting, contract management, and special requests (seats, meals, etc.). Ensure timely deposits and ticket issuance Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met Verification & Itinerary Management: At 90 days out, verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of as needed This will be an evolving role as we move into new systems in 2026 and tasks will adapt with this Skills Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers Proficiency in travel management systems (Amadeus) and Microsoft Office Suite Familiarity with group bookings, airline contracts, and payment processing Ability to work well in a team while independently managing responsibilities Comfortable troubleshooting and problem-solving in dynamic situations Benefits Paid personal days for when life calls for them Your birthday off each year We match your RRSP contributions Comprehensive medical, dental, and vision coverage Continuous learning and industry-leading training Exclusive perks and discounts on worldwide getaways Company Overview Goway Travel offers travelling and tourism services. It was founded in 1970, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is