Business Operations Coordinator

Job Description: • Be a SME in Process Street, managing workflows from setup through completion - ensuring task routing, form setup, and submission logic are functioning as intended. • Create and maintain visual guides, cheat sheets, and walkthroughs to support users across departments. • Assist in maintaining dashboards that track workflow SLAs, backlog volumes, and brand-level metrics. • Provide ad hoc data summaries to support weekly updates, workflow performance reviews, and backlog status checks. • Act as the process improvement SME, identifying friction points and opportunities for simplification and automation. Requirements: • Bachelor’s degree or equivalent in Business, Operations, or a technical field. • 2-4 years of experience in workflow coordination, operations, or process support. • Familiar in Excel, SQL and Power BI or similar dashboard tools for operational tracking. • Demonstrated experience in process improvement, workflow management, and user enablement. • Strong written English communication skills, especially for documentation and escalation. • Detail-oriented, self-motivated, and able to work independently across time zones. Benefits: • We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. • We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards. • We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. • We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it. Apply tot his job