Billing Support Specialist

Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes. Our Billing Support Specialists: Patient and Interdepartmental Communication: Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements. Respond to patient emails concerning billing questions and provide clear, concise explanations. Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams. Address and resolve patient billing complaints and concerns with empathy and professionalism. Accounts Receivable & Collections: Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods. Negotiate payment plans with patients in accordance with company policies. Document all collection activities accurately and thoroughly in the billing system. Identify and escalate complex collection issues to management as needed. Insurance Verification & Eligibility: Verify patient insurance eligibility and benefits prior to services being rendered . Obtain and document necessary authorizations for services, including but not limited to Genesight testing & TMS services. Communicate insurance requirements and patient financial responsibilities clearly to patients. Troubleshoot and resolve insurance-related denials or discrepancies on the front end. Billing Process Management: Assist with the accurate and timely submission of claims to insurance companies. Review patient accounts for billing accuracy and identify any discrepancies. Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry. General Support: Maintain strict confidentiality of patient information. Perform other billing-related duties as assigned to support the revenue cycle department. Your Qualifications: Excellent verbal and written communication skills with a professional and empathetic demeanor. Strong negotiation and problem-solving abilities. Proficient in medical billing software and electronic health record (EHR) systems. Solid understanding of billing codes . Ability to work independently and as part of a team in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook , Teams ) and EHR . Hours: Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager. Compensation: $4/hour Contract position Why Join Mindful Care At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.