Balance Carried Forward Analyst
Conservice is a company focused on resolving client issues and ensuring accounts are current. The Balance Carried Forward Analyst is responsible for researching past due balances, resolving issues, and coordinating with utility providers to maintain client accounts in good standing.ResponsibilitiesCoordinate with utility providers to ensure client accounts are currentResolve outstanding balancesFind errors in misapplied paymentsDocument errors and causes of previous balances in Conservice databaseMedium phone usage-more than 50% of the day making outbound calls to providersSkillsClear and professional written and verbal communicationComposed and positive during difficult conversationsSelf motivated to find the 'why' behind the problemYou're committed to quickly learn and adapt to new computer softwareManage time and prioritize workload to meet goals and deadlinesWilling to learn and adapt to new processesAttention to detailCompany OverviewConservice is the largest utility management and billing company in the United States. It was founded in 2000, and is headquartered in Logan, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.conservice.com.