[Remote] SMB Customer Success Onboarding Manager

Note: The job is a remote job and is open to candidates in USA. Connecteam is a TLV-based startup on a mission to revolutionize the work experience for deskless employees. The SMB Customer Success Onboarding Manager will lead customers through their onboarding process, ensuring successful adoption of Connecteam's solutions and driving long-term client success.ResponsibilitiesManaging the end-to-end onboarding process for SMB customers, from kick-off call to activationDelivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needsGuiding customers to quick wins that showcase the platform's value and increase adoptionEnsuring customers establish strong usage habits that drive retention and satisfactionIdentifying at-risk clients early and creating proactive strategies to mitigate churnBecoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heardContinuously optimizing the onboarding process to improve efficiency, scalability, and customer experienceSkillsFluent English (spoken and written) - MUST1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUSTExperience working with SMB clients - strong advantageStrong presentation and training skills (remote and in-person)Tech-savvy with the ability to quickly learn and explain software solutionsHigh level of organization and ability to manage multiple onboarding projects simultaneouslyA team player who thrives in a dynamic, fast-paced startup environmentPositive attitude, empathy, and high energy!BenefitsMedical coverage.Insurance plan.Paid time off for vacation, sick days.Company OverviewConnecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://connecteam.com.



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