AI UX Conversational Analyst Intern
About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role Rocket Lawyer is making the law affordable and simple. You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience. This is a high-impact role where you will see your work live in a product used by millions. How you will make a difference day to day Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity. Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products. User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents. Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform. Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response. Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better What you’ll need Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field. Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior. Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning. Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus. Some familiarity with LLMs (like Gemini) and a desire to learn professional tools Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively. Interview Process: Recruiter Phone Screen Role Assessment(s) Hiring Manager Interview We welcome applications from candidates who may require future sponsorship after six months (e.g., those currently on student/graduate visas). However, due to processing timelines, we are unable to consider applicants needing immediate sponsorship at this time. Please note that we only provide sponsorship for engineering roles. Reports to: Principal Product Manager Location: Remote, but you must be located in the UK during the internship Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: £32,034 — £39,000 GBP By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy .