Account Manager
What You'll Do
Onboard new clients and guide them through setting up and using Classcard effectively
Clearly explain product features and demonstrate value through everyday use cases
Monitor customer activity and proactively engage inactive users
Resolve issues with a friendly, solution-focused mindset
Build trust and long-term relationships through regular check-ins and feedback collection
Work closely with Product and Support teams to advocate for customer needs
Track interactions using tools like CRMs or ticketing systems
What Were Looking For
1-3 years of experience in Customer Success, Account Management, or a related role in SaaS
Strong communication and relationship-building skills
A problem-solving mindset with a customer-first attitude
Comfortable using tools like Zoom, Loom, WhatsApp Business, Attio
Familiarity with task/ticketing platforms like Linear, ClickUp, Asana, etc.
Ability to stay organized and manage multiple accounts effectively
A genuine interest in helping customers grow through product adoption
Why Join Classcard?
Competitive base + performance-based bonuses your impact on retention and growth is rewarded.
Be the face of a globally scaling SaaS product used by academies across 20+ countries.
Fast-track career growth into senior Customer Success or Account Management rolesbased on merit, not time served.
️Best-in-class tools like Attio, Loom, WhatsApp Business, and Linear to help you work smart and scale efficiently.
Fully remote team with regular virtual catch-ups and annual in-person retreats.
Apply Now
Onboard new clients and guide them through setting up and using Classcard effectively
Clearly explain product features and demonstrate value through everyday use cases
Monitor customer activity and proactively engage inactive users
Resolve issues with a friendly, solution-focused mindset
Build trust and long-term relationships through regular check-ins and feedback collection
Work closely with Product and Support teams to advocate for customer needs
Track interactions using tools like CRMs or ticketing systems
What Were Looking For
1-3 years of experience in Customer Success, Account Management, or a related role in SaaS
Strong communication and relationship-building skills
A problem-solving mindset with a customer-first attitude
Comfortable using tools like Zoom, Loom, WhatsApp Business, Attio
Familiarity with task/ticketing platforms like Linear, ClickUp, Asana, etc.
Ability to stay organized and manage multiple accounts effectively
A genuine interest in helping customers grow through product adoption
Why Join Classcard?
Competitive base + performance-based bonuses your impact on retention and growth is rewarded.
Be the face of a globally scaling SaaS product used by academies across 20+ countries.
Fast-track career growth into senior Customer Success or Account Management rolesbased on merit, not time served.
️Best-in-class tools like Attio, Loom, WhatsApp Business, and Linear to help you work smart and scale efficiently.
Fully remote team with regular virtual catch-ups and annual in-person retreats.
Apply Now