AAC Enrollment Licensed Representative - Hybrid - Sunrise, FL
About the position Responsibilities • Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone. • Establish a good liaison with our client's customers while providing quotes or enrolling in various products. • Document necessary information, such as claim details, customer s change of details, and other pertinent information. • Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back. • Enhance our customers experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect. • Follow underwriting, Compliance and Regulatory requirements and corporate policies. • Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements. • Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform. • Manage other production related activities, such as complaints and escalations. • Handle inbound calls for multiple products with no prospecting or cold calling. • Complete mandatory licensure continuing education and other training sessions as appropriate. • Remain positioned and well informed of changes implemented that affect your work. Requirements • 2 plus years of Amex Assurance or Insurance experience is required. • Must possess a 220 Property & Casualty or 20-44 Personal Lines insurance license or be willing to obtain one of these licenses. • Ability to become appointed/licensed as a non-resident agent in all applicable states. • English language fluency required. • High school diploma or GED. • Solid computer, grammar, and multi-tasking skills. • Relationship builder who has passion for delivering exceptional service. • Excellent verbal, written and interpersonal communication skills. • Strong customer service skills and the ability to de-escalate customer situations. • Demonstrates personal excellence by remaining positive in difficult situations. • Self-confident, optimistic and supports a team environment. • Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills. • Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations. • Ability to demonstrate initiative with minimal supervision to drive results. • Superior level of accuracy and attention to detail. • Strong proficiency in PC skills, including MS Word and Excel. • Must be flexible to work any schedule/hours within the hours of operation. Benefits • Competitive base salaries. • Bonus incentives. • 6% Company Match on retirement savings plan. • Free financial coaching and financial well-being support. • Comprehensive medical, dental, vision, life insurance, and disability benefits. • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy. • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). • Free and confidential counseling support through our Healthy Minds program. • Career development and training opportunities. Apply tot his job