Yelp Jobs, Employment in Remote (Austin Tx) – Indeed Jobs US
Yelp is looking for highly motivated and customer-focused individuals to join our remote support team based in Austin, Texas. This role is a fantastic opportunity to support our diverse client base while working from the comfort of your home. As a Yelp representative, you will engage with a variety of users across backgrounds, helping them navigate our platform, resolve issues, and improve their overall experience.
Job Description
As a Remote Customer Support Representative at Yelp, you will provide personalized support to a wide range of users and businesses. Your role includes responding to inquiries, resolving platform issues, and enhancing customer satisfaction through prompt and respectful communication. The ideal candidate thrives in a diverse environment, values inclusion, and can communicate with empathy and clarity.
This role emphasizes diversity, equity, and inclusion. Yelp strongly believes in creating a workplace that celebrates people from all walks of life. Our team includes individuals of different ethnicities, gender identities, ages, socioeconomic statuses, disabilities, and orientations. We encourage candidates who bring unique perspectives to apply.
Company Overview
Yelp connects people with great local businesses. With millions of users worldwide, our platform is a trusted resource for honest reviews and business insights. At Yelp, our mission is to foster transparency and support small businesses, all while building a team as diverse and vibrant as the communities we serve.
Requirements
Must reside in Austin, Texas, or surrounding areas
High school diploma or GED required; Associate’s or Bachelor's degree preferred
Strong written and verbal communication skills
Previous customer service or support experience preferred
Ability to handle multiple tasks while maintaining attention to detail
Must have a quiet, distraction-free workspace and reliable internet
Demonstrated commitment to fostering an inclusive and respectful environment
Responsibilities
Provide responsive and high-quality support to Yelp users
Assist with account access, content moderation, and product features
Troubleshoot issues, investigate concerns, and follow up with users
Record and escalate user feedback to relevant departments
Engage with a wide-ranging audience in a culturally competent manner
Maintain accurate records of user interactions using internal tools
Benefits
Competitive base salary and performance-based bonuses
Fully remote role with equipment provided
Health, dental, and vision insurance
401(k) plan with company match
Paid time off, holidays, and volunteer days
Employee resource groups that support diverse communities
Professional development opportunities
How to Apply
Interested applicants should submit their resume and a brief cover letter explaining their interest in the position and their alignment with Yelp’s values of diversity and inclusion. Selected candidates will be contacted for a remote interview process.
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