[Remote] Customer Support Agent (Service Support) \- Dutch language
Note: The job is a remote job and is open to candidates in USA. Silver Bell Group is a dynamic fast-expanding outsourcing company that supports international clients across various industries. They are currently hiring a Customer Support Agent – Service Support (Dutch language) to manage guest and homeowner queries before arrival, during stay, and post-departure, requiring strong problem-solving skills and professionalism in handling complaints.ResponsibilitiesHandle check-in and pre-arrival queriesResolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)Coordinate with internal teams and homeowners for timely issue resolutionHandle escalations calmly while protecting brand reputation and guest trustMaintain accurate documentation of all interactionsSkillsStrong communication and conflict resolution skillsFluency in Dutch (advanced level) is mandatoryCalm and solution-oriented under pressureAbility to manage complaints with empathy and professionalismExperience in customer service or hospitality preferredCompany OverviewThe Silver Bell Group delivers BPO services, including customer support and sales, with dedicated teams and multilingual capabilities. It was founded in 2014, and is headquartered in Belgrade, Vojvodina, SRB, with a workforce of 501-1000 employees. Its website is https://silverbellgroup.com.