Workforce Management Professional
The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making. The role involves assessing organizational staffing and inventory demands, identifying requirements and solutions to meet operational objectives. The Workforce Management Professional 2 will provide analysis at the segment level, connecting workforce planning with inventory performance and resource distribution.
Requirements
• 2 years or more of Workforce Management experience, specifically in real-time or inventory management
• Customer-facing experience and proven ability to lead conversations with various levels of leadership
• Ability to provide guidance, instruction and direction to team members to successfully deliver on plans and projects
• Comprehensive knowledge of Microsoft products
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Knowledge of Aspect WFM platform
Benefits
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
Requirements
• 2 years or more of Workforce Management experience, specifically in real-time or inventory management
• Customer-facing experience and proven ability to lead conversations with various levels of leadership
• Ability to provide guidance, instruction and direction to team members to successfully deliver on plans and projects
• Comprehensive knowledge of Microsoft products
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Knowledge of Aspect WFM platform
Benefits
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance