Workers' Compensation Customer Specialist
Rippling is a company that provides a unified platform for HR, IT, and Finance. The Workers’ Compensation Customer Specialist will support the workers’ compensation offering by answering customer inquiries and managing claims, while ensuring compliance with laws and regulations. Responsibilities Assist in the administration and processing of workers' compensation claims, ensuring accurate documentation and compliance with all applicable laws and regulations Serve as a point of contact for admins, answering questions regarding their workers' compensation claims and providing guidance throughout the process Coordinate with insurance companies and internal stakeholders to facilitate timely and effective claims management Maintain and update claim records in the company's database, ensuring accuracy and completeness Prepare reports and summaries on claims data, trends, and outcomes for management review Stay informed about changes in workers' compensation laws and regulations and ensure company procedures remain compliant Respond to PEO client inquiries in a timely manner for such things as custom COI’s, Billing questions, and policy questions Work cross-functionally to drive improvements in our post-bind process that lead to efficiency gains and improved risk management inside of Rippling’s product Support internal teams as a Rippling PEO workers’ compensation subject matter expert Skills Excellent communication (verbal and written), interpersonal and leadership skills with a collaborative and cross-functional mindset Mastery of time management, balancing competing priorities, and executing to tight timelines You have an eye for process improvement; you like to dig into the details to surface learnings that enable us to better meet our commitments to our clients and partners Excel proficiency and keen problem solving skills Passion for fast-paced, tech-centric organizations Strong knowledge of workers' compensation laws, regulations, and claim processes High school diploma or equivalent (required) An associate's or bachelor's degree in a related field Benefits Competitive salary Benefits Equity Company Overview Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.